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Customer Service Representative

Customer Service & Call Centre - Permanent / Full Time
Location - Auckland

  • East Tamaki location, with onsite parking
  • Monday to Friday 8.30am - 5pm
  • Collaborative team with ongoing training and development

Amazing opportunity to be part of a tight-knit team of 4 Customer Service Advisors based in East Tamaki. 

The role would suit someone who has experience in a customer service or sales support role in a FMCG, wholesale or supply chain environment and has experience supporting B2B customers.  

For you:

  • On the job training and ongoing development
  • Be part of a business which focuses on their people and staff wellbeing
  • Join a tight-knit team of 4 and receive ongoing support from your manager
  • Set hours - Monday to Friday 8.30am - 5pm 
  • Excellent salary 
Responsibilities and benefits will include:
  • The ability to investigate and resolve customer queries over the phone
  • Track and trace orders and follow up with courier companies as needed
  • Process customer orders and follow up with customers if they haven’t placed recent orders
  • In house product training and career progression!
  • A willingness to help with general administration if needed around the office
  • An understanding of the different steps involved from an order entry to delivery to the customer
  • Great working environment with an awesome team culture!

We are looking for individuals with excellent interpersonal skills, a willingness to support a wider team and a drive to deliver the BEST results!
Other things we look for:
  • Previous order entry experience such as JDE, SAP or any other ERP system is ideal
  • Excellent attention to detail with high level of accuracy
  • Systems savvy - intermediate Excel skills
  • High level of resilience and a strong ability to adapt to different situations
  • Strong verbal and written communication skills
  • And most importantly, enjoying talking to people!
Lidya Paljk - 022 618 8339

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