About the Opportunity
Our client is a well-established New Zealand insurer with a strong heritage and a clear focus on putting customers first. With decades of experience protecting Kiwi homes, vehicles and businesses, they’ve built a reputation for being responsive, reliable and genuinely easy to deal with when it matters most.
We’re looking for a confident, customer-focused Customer Service Consultant who thrives in a fast-paced environment and genuinely enjoys helping people. Someone who can build rapport quickly, think on their feet and deliver outstanding customer outcomes while balancing service, sales and compliance.
- Manage inbound and outbound customer interactions across phone, email and online channels, delivering exceptional service at every touchpoint
- Understand customer needs and provide tailored insurance solutions while identifying opportunities to cross-sell and upsell products
- Take ownership of the customer journey from first point of contact through to resolution, ensuring customers are kept informed throughout
- Maintain accurate customer records and ensure all interactions meet compliance and quality standards
What You’ll Bring
- Previous experience in customer service or sales roles, particularly in phone-based or face-to-face environments
- An understanding of the New Zealand insurance industry is advantageous but not required
- Excellent written and verbal communication skills
- Strong problem-solving skills with the ability to think critically and make sound decisions
- Confidence using multiple systems and technology platforms
- High attention to detail and accuracy in customer records and administration
What’s on Offer
- Competitive base salary
- Additional leave allowances
- Discounted insurance products
- Employee discounts with banks, gyms, and retailers
- Opportunities for ongoing career development
- A diverse, inclusive workplace – they’re proud holders of the Rainbow Tick
- … and more!
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Sophie a call on 027 486 4242 and quote Job ID: 17897 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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