Added 11 January 2021

Provisioning Coordinator


About the Company:


This business is in the NZX top 50 Index and is a true leader in their market. A household name, they are on a mission to transform and challenge the status quo, ensuring that the customer is at the forefront of every decision and interaction!



About the Role:


As a provisioning coordinator, you will be processing, coordinating and ensuring successful delivery of customer service requests to meet business SLA’s.


This is a varied role and requires someone with excellent customer service, technical aptitude and someone who is naturally curious!


The day to day of this role will vary between supporting end customers and your business partners – therefore building relationships and excellent communication is a must in this role.


Some of your duties will include:


  • Interpret customer requests and ensure delivery of the customer requests
  • Create, process, issue and complete service orders.
  • Process, co-ordinate and track the customer request to ensure that customer’s expectations are met.
  • Provide the customer with regular feedback on work in progress, where appropriate. 



About You:


Ideally you will come from a similar role within a serco or telco company, or have provisioning/scheduling experience.


We are looking for someone who is customer-focused, and who can work well in a team environment. You must have excellent communication skills, be a strong problem solver and have strong numerical skills. Agility, empathy, patience and clear communication are essential qualities our client is looking for.




Apply Now!



To find out more, please get in touch with Georgia Irvine on 0276453855 for a confidential chat.



We are currently experiencing an incredibly high volume of applications and it may take us longer than usual to get back to you. It’s outside our normal service levels and we apologise. For us to focus on servicing candidates and clients to the highest possible standards, we encourage all expressions of interest to be made via this advert. This will ensure your information reaches the correct consultant promptly and we will respond to you as quickly as possible.



To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.



At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people, and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…