About the Company:
We’re working with a well-known telco brand to recruit their next superstar in debt recovery. Based in a seriously cool, modern office in the CBD (think funky colours, LED artwork, and a great open floor plan), this company knows how to mix professionalism with personality.
About the Role:
In this role, you’ll take ownership of recovering debt owed to this business, balancing commercial outcomes with a fair, professional customer experience in a complex, operational environment.
Key responsibilities include:
- Managing collections activity and payment follow-ups
- Handling inbound calls and emails related to billing, debt, and disputes
- Building strong relationships with customers, service partners, and internal stakeholders
- Ensuring collections, bad debt, and reporting remain within agreed targets
- Identifying issues, updating systems accurately, and contributing to process improvements
Agility and resilience are essential as no two calls will be the same. You must be able to identify fraudulent clients by reading between the lines and making informed decisions on procedure.
This role is all about customer resolution and being able to build strong relationships.
About You:
To succeed in this role, you must be a seasoned credit or disputes professional.
Other key attributes include:
- 2+ years of debt collection experience is required!
- Experience within a similar industry is advantageous – if not telco, utilities or insurance are particularly transferrable
- Ability to work with a broad range of customers and stakeholders
- Excellent communication and negotiation skills and the ability to problem solve effectively
- Resilience, empathy, and patience
- Numerical skills are also a must, with knowledge of systems like Salesforce, SAP, or PureCloud being highly regarded
- Clean criminal and credit history
Apply Now!
We are receiving a high volume of applications currently. To ensure your application is reviewed in full, we recommend you apply through this job ad directly. If you have any additional questions, please feel free to get in touch with Alex on 027 206 4432 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…