About the Company:
Work for a company that plays a significant role in New Zealand’s FMCG and beverage industry, with a wide range of well-known brands. They focus on delivering high-quality products that are trusted by consumers across the country, with a commitment to innovation, sustainability, and excellence.
About the Role:
A six-month temporary opportunity starting ASAP!! This role plays a key part in supporting customers by handling a high volume of phone enquiries and email cases related to product quality, recalled items, and discontinued products. It also includes administrative responsibilities to support quality and consumer processes. Additionally, you may educate customers about products and procedures. Based in the Auckland CBD, this is a Monday to Friday, 8:30am–5:00pm position. We’re looking for someone who is highly customer-focused, has an investigative mindset, and can confidently solve complex issues while thinking quickly on their feet.
About You:
Our ideal candidate will have:
- 1 year contact centre experience, FMCG experience is desirable
- Fluent in Mandarin or Cantonese is advantageous!
- Strong verbal communication and attention to detail
- Confident handling a high volume of customer interactions
- Ability to work effectively in a fast-paced environment
- The ability to problem solves efficiently while providing outstanding customer service
Apply Now!
To find out more, please get in touch with Sophie on 027 486 4242 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…