Join a customer-focused, close-knit team where your contributions truly matter!
We’re looking for a Level 1 Application Support Consultant who is passionate about helping customers and thrives in a collaborative environment. In this role, you’ll provide first-level support, handling customer inquiries, resolving straightforward issues, and ensuring a top-notch customer experience. This is an excellent opportunity to build your career with a company that values teamwork, growth, and customer service excellence.
Key Responsibilities
- Be the first point of contact for customers seeking support via phone, email, chat, or portal
- Log and categorize all customer interactions in Freshdesk, ensuring accuracy and clarity
- Resolve technical or non-technical issues efficiently, escalating complex cases when needed
- Communicate clearly with customers, providing regular updates and ensuring timely resolutions
- Help improve the team’s service by contributing to the knowledge base and supporting continuous improvements
- Participate in the after-hours on-call roster (one week every 6-7 weeks)
About You
- You have customer service experience (preferably in a phone-based role) and a passion for helping others
- You’re a clear communicator who can handle frustration with patience and professionalism
- You have a basic technical aptitude and are keen to learn new systems and tools
- Team-oriented with a positive, collaborative mindset and a good sense of humour
- Self-motivated with a desire to grow and continuously improve
Why This Role?
- Work in a supportive, close-knit team where you’re valued and have the chance to make a real impact
- Great opportunity to grow within a business focused on future product development
- Competitive salary of $75,000, plus paid on-call duties
- Office-based role in Penrose, with standard business hours and minimal after-hours commitment
Recruitment Process
- Initial interview via Teams
- Second interview on-site with the support leadership team
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
To find out more, please get in touch with Teresa on 0273764884 for a confidential chat.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…