About the Company:
Arvida is one of New Zealand’s leading retirement and aged care providers, with a network of 34+ unique, resident-led communities throughout the country. With a purpose to help New Zealanders live a truly fulfilling life as they age, Arvida places wellbeing and connection, at the heart of every village.
The organisation has grown rapidly and ambitiously over the past few years — including the acquisition and development of communities throughout NZ. As part of its bold strategy, Arvida is investing in a purpose-led, customer-first sales and marketing approach, with a focus on deeper local engagement.
The Sales & Marketing team work closely together. With a strong culture of collaboration, ideas, and momentum, the team is known for challenging the status quo and building energy around new initiatives. Arvida have a new, exciting strategy aspiring to be New Zealand’s most loved retirement communities.
Arvida's values guide everything they do:
- Being There – Listening, connecting, and supporting others
- In it Together – Collaborating, sharing strengths, and working as one team
- Look for a Way – Innovating, doing what’s right, and making things happen
Why Join Arvida?
This opportunity to drive sales in Arvida’s resident-led communities where relationships and trust matter, within a fast-moving, people-first organisation. It’s a chance to build meaningful connections across New Zealand’s communities, work with a passionate team, and do work that matters - every day.
You'll enjoy:
- Joining an ambitious, supportive team with genuine purpose
- The ability to lead your own initiatives and campaigns
- Variety, challenge, and visible impact
- A workplace where innovation is encouraged and celebrated
- The opportunity to help thousands of New Zealanders thrive
About the Role:
Reporting into the GM Sales & Marketing, this role partners with Village Sales Managers across a portfolio of eight communities, primarily in Auckland and Tauranga, helping to drive applications, settlements and waitlist growth. The official role title is “Sales Support Manager” and you will work alongside the same title colleagues who manage other communities in NZ.
You’ll combine both strategic and hands-on sales support with coaching and performance focus with Village Sales Managers – who you have a dotted line relationship with. While also working very closely with your Community Marketing Manager to build consistent momentum across the portfolio.
- Coach and drive Village Sales Managers to achieve sales budgets
- Analyse pipeline performance, enquiry trends and CRM data
- Identify opportunities to accelerate stock clearance and presales
- Partner with marketing on local community activity to generate engagement, partnerships and quality leads
- Support steering groups and village-level sales plans
- Step into communities requiring additional focus or momentum
This is a high-value, long sales cycle environment. Success is built on trust, detailed follow-up and strong relationships with prospective residents and their families. You’ll play a key role in ensuring every interaction reflects Arvida’s values while delivering commercial outcomes.
About You:
You’re commercially driven and analytically strong, with a track record of achieving sales targets in environments where relationships matter. We are open to sector here.
You understand how to coach performance and influence outcomes across a range of communities. You’re comfortable navigating complex stakeholder groups and maintaining momentum across multiple sites.
- Proven success delivering against sales budgets
- Experience in long-cycle, high-consideration sales environments
- Strong analytical capability and confidence with CRM reporting
- Ability to coach and guide others to lift performance
- Empathetic and professional in sensitive customer conversations
- Values-led, collaborative and solutions-focused
You recognise that in this sector, performance and purpose go hand in hand — and that sales built on trust, transparency and genuine care create lasting impact.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Suzie Gates a call on 0221599311 and quote Job ID: 17277 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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