About the Role:
We’re looking for a Modern Workplace Engineer to support and enhance a secure, reliable, and user-friendly end-user environment. This role focuses on device management, identity, security controls, and the day-to-day technology that keeps people productive. You’ll work closely with TechOps, Security, Architecture, and wider teams to modernise workplace tools and uplift how the organisation manages and supports devices.
It’s a hands-on role with plenty of room to bring new ideas, grow into a subject matter expert, and contribute to continuous improvement.
What you’ll be doing:
- Troubleshooting and resolving end-user issues across devices, applications, operating systems, and connectivity.
- Supporting laptops, mobiles, tablets, meeting room tech, and other workplace tools.
- Packaging and deploying applications and contributing to upgrades, migrations, and project work.
- Monitoring performance, identifying problems early, and putting fixes and automation in place to prevent recurring issues.
- Managing incidents, requests, asset records, and changes within ITSM tools.
- Maintaining and improving Windows and Mac SOE builds.
- Handling OS and application patching, vulnerability remediation, and security controls.
- Managing onboarding/offboarding, user access, MFA, SSO, and role-based permissions.
- Working with vendors on hardware/software procurement and evaluating new technologies.
- Creating user guides and knowledge articles to support self-service.
- Contributing to team capability by mentoring others and staying current with modern workplace trends.
What you’ll bring:
- Experience in a Desktop Support, Service Desk, or Modern Workplace/End-User Computing role.
- Strong knowledge of Windows 10/11, MacOS, and ChromeOS/Google Workspace tools, along with mobile OS (iOS/Android).
- Experience with MDM or device management tools (Endpoint Central, Intune, SCCM, Apple Business Manager, etc.).
- Good understanding of security controls like MFA, Conditional Access, and DLP.
- Experience with cloud identity providers such as Entra ID or Google Identity, including SSO.
- Solid troubleshooting skills across devices, applications, networks, and security tools.
- Familiarity with ITSM processes (incident, change, asset) and tools like ServiceNow, Jira Service Management, or ServiceDesk Plus.
- Experience with EDR tools such as Microsoft Defender or CrowdStrike.
Bonus points for:
- Experience with Google Workspace.
- Knowledge of GPO or OS hardening practices.
- Scripting skills (PowerShell or similar) or experience automating workflows.
- Exposure to observability tools such as Splunk, Datadog, Elastic, or Site24x7.
Who you are:
You enjoy solving problems, improving systems, and helping people get the best out of their tools. You take ownership, communicate clearly, and keep a cool head when things get busy. You work well across teams and bring a practical, user-focused approach to your work.
If this sounds like a good fit, we’d love to hear from you. Apply now and help shape a workplace experience the team can rely on every day.
Apply Now!
To find out more, please get in touch with Anita Matthews on 021 711537 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…