Customer Service & Contact Centre
Permanent
Wellington
Posted 06/01/2026

Member Care Support Coordinator (Part-time)

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About the Company:

We’re proud to partner with a national charitable organisation that provides practical, social, and emotional support to New Zealanders living with incurable breast cancer.

For over 20 years, they’ve been a steady source of compassion and connection, offering everything from help with groceries and home care, to fuel vouchers and family experiences that create special memories. They walk alongside members for many years, helping them navigate the ups and downs of treatment and daily life, and ensuring no one faces their journey alone.

About the Role: 

As a Support Coordinator, you’ll play a vital role in supporting members during their incurable breast cancer journey. You’ll manage a caseload of members, take the time to truly understand their needs, and facilitate access to services and wider support. 

This is a hands-on, people-focused role where no two days are the same. 

In this role, you will:
  • Manage a caseload of members and maintain regular, meaningful contact via phone, in-person catch ups, and home visits
  • Identify member needs and facilitate, connect, and refer services or external providers
  • Welcome, register and assess new members, including confirming eligibility for services
  • Organise, attend, and facilitate regional member meetings, including venues, catering, speakers, volunteers and transport
  • Provide practical support, information and guidance to meet members’ holistic wellbeing needs
  • Build and maintain strong relationships with external healthcare professionals, government agencies and social service providers
  • Liaise with service providers, volunteers and donors as needed


This Support Coordinator will provide support to members within the Wellington, Wairarapa, and New Plymouth regions, so travel will be required. Outside of regular in-person meetings with members and relevant providers, the role will be based primarily from home.

About You: 

You’re someone who genuinely cares about people and is comfortable working in sensitive, emotionally complex environments. An understanding of the nuances of caring for people with incurable disease is crucial. 
  • Experience in healthcare, social work, or another people-led charity organisation is preferred
  • Experience in nursing, oncology, or palliative care is highly regarded
  • Compassionate with a genuine care for people
  • A team player who values team connection and is flexible lending a hand as needed
  • A good listener and facilitator
  • Able to balance empathy with practicality
  • Hold a valid NZ driver’s license
  • Clean criminal and driving history

What’s on offer
  • $36.05 per hour
  • 20 hours per week (Mon-Wed)
  • Access to six paid personal or professional supervision sessions per year
  • Laptop and mobile phone provided

This is more than a job – it’s an opportunity to make a meaningful difference in people’s lives. You’ll be part of a passionate, supportive team who care deeply about their members and about each other.

Apply Now!

Due to the high volume of applications, we ask that you apply for the role through this ad directly to ensure your full application is reviewed and all candidates receive a timely response. The contact for this role is Alex who can be reached on 027 206 4432 if you have additional questions.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…