About the Company:
This organisation is a well-established provider of digital and technology-driven services, playing a key role in supporting connectivity and innovation across New Zealand. With a strong emphasis on customer outcomes, environmental responsibility, and inclusive practices, they focus on enabling people and organisations to succeed in an increasingly digital landscape. Their culture puts people at the centre, promoting collaboration, flexibility, and continuous development, and creating an environment where contributions genuinely matter.
About the Role:
This temporary contract opportunity suits someone who thrives in troubleshooting, delivering high-quality technical assistance, and operating within a dynamic IT support setting. You’ll be part of a respected organisation and a service-oriented team that values teamwork, accountability, and a high standard of customer support
What You’ll Be Doing:
- Serving as the initial contact for IT-related enquiries through phone, email, and service management systems
- Delivering Level 1 support across a range of issues, including:
- Network access and connectivity concerns
- End-user hardware such as laptops, printers, and mobile devices
- Managing password resets, user access issues, and day-to-day technical requests
- Recording and tracking incidents accurately, escalating issues where appropriate
- Updating and maintaining service desk processes, documentation, and knowledge articles
About You:
Are you a skilled IT support professional ready to take on your next role? We are looking for a self-assured Level 1 Service Desk Analyst with a minimum of one year’s experience in a commercial environment, available to start ASAP!
As this position operates within a high-volume service desk, consistency, reliability, and a strong team mindset are essential, along with a positive, can-do attitude. You’ll be interacting with a diverse group of users, so clear communication, professionalism, and a patient, customer-focused approach are critical.
Apply Now!
The contact for this role is Georgia Irvine on 0276453855. Please reach out if you have any queries!
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…