We are looking for a Collections Officer to join a small, close-knit team in Parnell. This is your chance to manage a dedicated portfolio and manage the collections process end-to-end.
The Role:
As a Collections Officer, you’ll manage arrears from 10 days through to write-off, including repossessions and property-secured loans. You’ll:
- Take ownership of your own case load
- Make regular contact with customers, negotiating repayment plans and exploring every avenue before write-off.
- Assess and action repossessions and PLA notices where required.
- Work closely with the team to manage more complex, later-stage collections.
- Maintain accurate records in loan management systems and keep on top of weekly reporting.
About You:
- 2+ years of collections experience, ideally in consumer finance
- Experience with repossessions and PLAs is highly regarded
- Someone confident and assertive on the phone but empathetic to customer situations.
- A self-starter who can manage their portfolio independently, meet weekly targets, and thrive in a fast-paced environment.
What’s in it for you?
- Work in a supportive team with a relaxed manager who values collaboration over excessive emails.
- Opportunity to grow as the team expands
- Competitive salary and annual company bonus
- Monday to Friday, 8:30 AM – 4:30 PM, based in Parnell office
Apply Now!
We are receiving a high volume of applications currently. To ensure your application is reviewed in full, we recommend you apply through this job ad directly. If you have any additional questions, please feel free to get in touch with Alex on 027 206 4432 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…