About the Opportunity
Our client is a well-established New Zealand insurer with a strong heritage and a clear focus on putting customers first. With decades of experience protecting Kiwi homes, vehicles and businesses, they’ve built a reputation for being responsive, reliable and genuinely easy to deal with when it matters most.
We’re looking for a confident, customer-focused Claims Specialist who knows how to balance empathy with sound judgement. Someone who can think critically, act decisively and guide customers through the claims journey with clarity and care.
- Manage a portfolio of motor or home insurance claims end-to-end – take full ownership of claims from lodgement through to completion
- Make timely decisions in line with policy wording, relevant legislation and Fair Insurance Guidelines
- Update CRM database and ensure accurate documentation throughout the claim lifecycle
- Respond to customer enquiries via phone, email and online channels
- Work closely with assessors, investigators and suppliers to ensure service standards are met
What You’ll Bring
- Minimum 2 years’ experience in claims required (motor or home insurance)
- Experience in a fast-paced, high-volume environment
- A natural ability to build rapport and influence through thoughtful questions and genuine empathy
- Strong time management skills and the ability to juggle multiple priorities
- Confidence to make decisions and have challenging conversations when needed
- A risk-aware mindset and understanding of insurance legislation
- Excellent attention to detail and accuracy
- Comfort working across multiple systems and technology platforms
- Resilience, accountability and a willingness to take ownership
What’s on Offer
- Competitive base salary
- Additional leave allowances
- Discounted insurance products
- Opportunities for ongoing career development
- … and more!
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions, email Mel via melanie@tribegroup.com. But note, we will not accept applications via email. Please apply through this job advert.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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