About the Opportunity
We’re partnering with a nationally significant organisation seeking a Product Manager – Customer Operating Model to architect how customer value is delivered end-to-end.
This permanent Auckland-based role is best described as an internal “end-to-end process architect” — someone who can see how value flows across technology, engagement, and people, and redesign it for the future.
- Own and evolve the end-to-end customer operating model
- Identify friction points across systems, process and teams
- Define and hold a 5-year roadmap, with AI at its core
- Partner closely with frontline customer-facing teams
- Build governance and consolidated visibility across initiatives
This role has evolved from a previous leadership position and now carries no direct reports. It’s hands-on, strategic, and highly visible.
You’ll travel across New Zealand (once every few months) and internationally (twice a year) to deeply understand bottlenecks, engage stakeholders, and design an improved future state.
This is not project delivery. It’s enterprise-level systems thinking.
What You’ll Bring
- Experience shaping end-to-end operating models (not just projects)
- Strong product thinking — roadmap, prioritisation, value delivery
- Ability to influence without authority across senior stakeholders
- Confidence working alongside Agile digital and data teams
- Conceptual thinking paired with execution discipline
We’re looking for someone who understands how organisations truly deliver value, and who can define the long-term vision while breaking it into practical, achievable steps.
Grit, resilience, and active listening are essential.
What’s on Offer
- Five weeks annual leave
- Flexible working (3 days in office preferred)
- National and international travel
- High-impact, purpose-driven work
The strategic visibility, ownership of roadmap, and opportunity to shape the future direction of a major organisation are significant.
You’ll play a central role in embedding AI into work practices, enabling frontline teams to focus on high-value, relational work while systems and process evolve around them.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Rachael Evans a call on 027 253 9342 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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