About the Opportunity
- This is a rare opportunity to join Triton Hearing in a pivotal leadership role at the heart of the New Zealand business. Sitting on the senior leadership team and reporting directly to the Managing Director, this role carries broad responsibility across both commercial performance and operational delivery. Triton Hearing is part of Sonova, the global leader in innovative hearing care solutions. This is a role which benefits from being part of a successful global organisation, with the freedom to act locally.
- With oversight of a workforce of circa 200 across a national clinic network of more than 60 sites, this is a role that requires genuine leadership range - someone who can drive performance, lead through others, build capability, and maintain strong execution across a distributed network .
- The remit is broad and highly visible. You’ll be responsible for leading regional sales and operational performance, partnering across the wider leadership team, and helping ensure Triton Hearing continues to deliver a high-quality customer experience. With a growth mandate, you will be astute at navigating growth, change and the practical realities of a large, distributed network.
- This role is not about managing from behind a desk. It needs a leader who is comfortable being visible in the business, close to the frontline, and engaged with what is happening across teams, regions and clinics.
- It will suit someone who can bring commercial sharpness, operational discipline and people leadership in equal measure - and who understands how to create accountability without losing empathy, energy or connection.
What You’ll Bring
- You’ll bring proven senior leadership experience across multi-site sales and operations, ideally within healthcare, retail, or another client-led, multi-site environment where both client service and commercial performance matters. The core focus of this role is sales, so we’re seeking a strong commercial sales leader who has also led internal operations
- You’ll know how to lead through leaders. This role requires someone who has managed multisite and distributed teams through multiple layers, built capability in frontline leadership, and created rhythm, consistency and accountability across a network rather than just within one central site.
- Commercially, you’ll be confident using data, insight and performance trends to identify issues, improve outcomes and support smarter decision-making. You do not need to be a finance specialist, but you do need to be commercially literate, analytically sound and comfortable discussing business performance at leadership level.
- Personally, you’ll bring maturity, resilience and strong emotional intelligence. Triton Hearing operates in a people-led environment, so this role needs a leader who can balance pace and performance with empathy, judgement and the ability to bring others with them.
- Most importantly, you’ll be a grounded, credible operator who can move comfortably between strategy and execution - someone who can contribute at the leadership table while still staying close enough to the business to know what is really going on.
What’s on Offer
- A genuinely significant leadership role with real scale, visibility and influence across a well-known national business, with global reach.
- The chance to join Triton Hearing, a purpose-led organisation operating in a growth sector where the work has a direct and meaningful impact on people’s lives.
- A broad and interesting remit spanning leadership, sales, operations, customer experience and business performance - offering both challenge and the opportunity to make a visible difference.
- The support of an established leadership team, alongside the backing and credibility of a wider global group.
- A role that will suit an ambitious, people-centric leader looking for a meaningful next step in a business where leadership quality genuinely matters.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Suzie Gates a call on 022159931 and quote Job ID: 17522 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams. Each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.