About the Opportunity
- Newly created Key Account Manager role with a large, nationally connected transport/services organisation
- Focus on building and managing a strategic client relationship, while also working closely with a broad network of internal and external stakeholders across New Zealand
- Responsibility for ensuring a high-quality service experience, including performance oversight, issue resolution, relationship management and regular reporting
- Work closely with operational teams to support strong service delivery, continuous improvement and successful contract mobilisation
- Use data and insights to monitor performance, identify opportunities for improvement and help drive service enhancements
- Contribute to ongoing innovation, particularly around process and technology improvements that enhance customer experience
- The role will initially be weighted toward account management, with scope to take on a broader commercial/business development focus over time
- This is a high-visibility role where success will have a direct impact on client satisfaction, service outcomes and future growth opportunities
What You’ll Bring
- Proven experience in key account management, ideally managing large, complex or high-value client relationships
- Strong relationship management capability, with the confidence to engage across multiple stakeholder groups internally and externally
- Ability to operate independently, influence others and build trust across a diverse partner network
- Experience handling queries, resolving issues and providing a high level of service in a fast-moving environment
- Strong commercial judgement, with the ability to balance client needs, operational realities and long-term business goals
- Confidence working with reporting and performance data to identify trends, risks and improvement opportunities
- A proactive, solutions-focused and resilient approach, with the ability to navigate complexity and competing interests
- An improvement mindset, with interest in finding smarter ways of working and enhancing service delivery over time
What’s on Offer
- Rare opportunity to step into a strategic, high-impact account management role
- Broad role scope with the chance to shape relationship strategy, service delivery and future growth
- Strong mix of relationship management, operations, reporting and continuous improvement
- Nationally scoped role with some travel, particularly during the early relationship-building phase
- Join an organisation with strong market presence, established partnerships and exciting growth plans
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Siobhan Chaney a call on +64272062735 and quote Job ID: 17633 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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