About the Opportunity
This is a strategic Customer Account Manager opportunity to join a well-established, global enterprise SaaS business delivering mission-critical software into the higher education sector.
You’ll step into a relationship-led but commercially accountable Account Manager role focused on owning, retaining and growing a portfolio of education customers across New Zealand. While this is not a pure hunter role, it does require someone who enjoys commercial conversations, knows how to spot growth opportunity, and can turn strong customer relationships into sustained revenue outcomes.
- Own and manage a portfolio of higher education customers across New Zealand
- Drive retention, renewals and account growth across an established client base
- Identify and convert upsell and cross-sell opportunities across a broader product suite
- Lead commercial conversations including account strategy, contract negotiations and pipeline activity
- Build strong multi-level relationships across IT, operations and senior leadership
- Act as the key point of contact, ensuring customers are engaged, supported and seeing ongoing value
- This role suits someone who is polished, resilient and commercially sharp - someone who can build trust, protect revenue and still lean forward when growth opportunities present themselves. You’ll be comfortable balancing service, strategy and sales in a consultative environment.
- This role reports into the VP Education Partnerships Based in Australia and sitting within the close-knit team in NZ. This role requires a level of national travel as you’d expect.
- Location: Auckland.
What You’ll Bring
You are a strong relationship-led account manager with the commercial instinct to grow revenue as well as retain it and find commercial opportunities. This is a mix of famer/hunter role. You must have experience working within higher education or selling into the sector.
- Proven experience in account management, customer success or solution sales in the SaaS space
- Strong track record managing large, complex higher education customer relationships with revenue accountability
- Confidence leading commercial discussions, renewals, pricing and contract conversations
- Ability to identify growth opportunities and build credible upsell pathways
- Strong pipeline discipline, forecasting capability and stakeholder management skills
- You’ll bring warmth, polish and credibility, but also energy, hunger and a genuine commercial edge. You’ll be self-manageable, adaptable and solutions-focused, with the ability to deepen relationships while still driving outcomes.
What’s on Offer
- Competitive base salary with strong monthly commission structure
- An established portfolio of higher education customers to own, retain and grow
- Strategic account management role with meaningful commercial influence
- Opportunity to work across a broader education product suite including student management and scheduling solutions
- Join a global enterprise SaaS business with strong internal capability and support
- Long-term career opportunity in a business with deep market credibility and growth potential
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Suzie Gates a call on 0221599311 and quote Job ID: 17359 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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