About the Opportunity
- Support customers over the phone and by email across a range of queries and issues
- Handle complaints, bookings, invoices, and customer requests with professionalism and empathy
- Liaise with internal teams to help resolve customer issues and provide solutions
- Monday to Friday role, 8:30am–5:00pm, with occasional overtime Saturdays
What You’ll Bring
- Strong experience in a customer-focused environment
- Clear communication skills with the ability to build rapport quickly
- Resilience and confidence handling difficult or sensitive conversations
- Strong attention to detail and the ability to multitask across systems
- Reliability, punctuality, and a positive, team-focused attitude
What’s on Offer
- Hybrid working available after training and sign-off
- Supportive team culture with strong onboarding and development
- Free parking in a central location
- Laptop provided and flexibility valued by leadership
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Kate Manera a call on 027 258 0659 and quote Job ID: 17924 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams. Each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.