About the Opportunity
- Lead and develop a team of Customer Support Advisors in a busy contact centre.
- Drive high-quality service and positive outcomes for customers across New Zealand.
- Monitor team performance, call data and service levels to identify areas for improvement.
- Manage complex customer escalations and support Advisors through challenging situations.
- Contribute to wider projects and continuous improvement initiatives across the centre.
What You’ll Bring
- Proven experience leading a successful team within a contact centre or similar environment.
- Strong coaching, performance management and people development capability.
- Confidence managing complex customer issues and supporting staff through difficult calls.
- A customer-focused approach with strong communication and relationship-building skills.
- The ability to use performance data to improve service delivery and team effectiveness.
What’s on Offer
- The opportunity to lead and develop a high-performing customer support team.
- A purpose-led role where your work will positively impact customers and communities.
- The chance to influence service improvements and contribute to wider business initiatives.
- A supportive, inclusive environment focused on development and collaboration.
- A varied leadership role combining people management, operations and improvement work.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Kate Manera a call on 027 258 0659 and quote Job ID: 18176 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.