About the Company:
This is your opportunity to join one of New Zealand’s most recognisable and loved beverage brands, supporting a business that plays a key part in delivering everyday moments of refreshment and joy. With a proud local presence and a focus on service excellence, this organisation brings iconic brands to life through great customer service, quality products and an energised team culture. You’ll be joining a company that champions community connection, collaboration, and delivering value through every customer interaction.
About the Role:
As a Service & Sales Specialist, you'll be part of a busy inbound customer team helping to process orders, log equipment requests and support retail customers across phone, email, LiveChat, and digital platforms.
Working Monday to Friday between 7:30 AM and 5:30 PM (with staggered start times), you'll be based in their Mount Wellington office and supported with on-the-job training to set you up for success. This is a part-time fixed term contract until 1 April 2025.
Your day-to-day will focus on:
- Accurate order processing
- Proactive conversations with customers
- Providing retail support that enhances customer loyalty and drives positive outcomes
- You'll also have opportunities to promote new products and support customers with online self-service options.
About You:
We’re looking for someone who brings energy, accuracy, and a strong customer-first mindset. You’ll be a great fit if you have:
- At least 2 years’ experience in customer service – preferable in a contact centre environment (FMCG experience is also helpful but not essential!)
- A positive, can-do attitude and willingness to get stuck in wherever needed
- Strong attention to detail and ability to manage high volumes of interactions with accuracy
- Confidence using systems – ideally Salesforce, SAP, and/or other contact centre tools
- Great communication skills and a natural ability to build rapport
- A proactive approach to problem-solving and a desire to deliver great outcomes
- The ability to stay calm and focused under pressure
Apply Now!
The contact for this role is Georgia Irvine – 0276453855. Due to high volumes of applications, we strongly encourage you to apply directly through this ad to ensure we can provide all applicants with a timely candidate experience.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…