About the Opportunity
Join a leading payments partner operating across New Zealand and Australia, supporting thousands of businesses with reliable and secure payment solutions.
Working Monday to Friday, 9:00 am – 5:30 pm, you will be involved in a range of tasks including:
- Helpdesk support, providing high-volume phone assistance to customers with activation, login, and setup of their equipment.
- Technical configuration of devices using an online portal, ensuring they are correctly prepared for dispatch.
- Data management, gathering and validating customer data from multiple sources and accurately updating internal systems.
- Administrative support, resolving information discrepancies and assisting with terminal dispatch to keep the project on track.
What You’ll Bring
We are looking for candidates who are professional, reliable and thrive in a fast-paced environment. There will be a need to remain calm under pressure, enjoy variety in your work, and can quickly adapt to changing priorities. If you have the following, we would love to hear from you!
- A minimum of one years’ experience in a helpdesk or contact centre environment.
- Strong technical proficiency, comfortable using software, with the ability to quickly learn new systems.
- Flexibility and agility, able to switch between support and administrative tasks as project needs change.
- KPI-driven, with a track record of meeting or exceeding targets relating to data accuracy and customer service.
- Excellent attention to detail, especially when validating data and resolving discrepancies.
- Strong communication skills, including clear verbal support; ability to speak a second language, such as Mandarin, is highly desirable.
- Reliability and punctuality – this is crucial.
What’s on Offer
- With a collaborative culture, this organisatio focus on doing things right, staying customer-focused, and delivering high-quality outcomes through well-defined processes and teamwork.
- Perks include free breakfasts, development opportunities and parking provided.
- You will be working with down-to-earth, passionate leaders who walk the talk when it comes to showing they care about their people.
- You will be joining at an exciting time for this business in terms of growth and global reach.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Sophie Knapp a call on 0274864242 and quote Job ID: 17288 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams. Each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.