About the Opportunity
This is a part-time (20 hours per week) position:
Saturday and Sunday – 5:00am – 3:30pm
As a Customer Service & Dispatch Specialist, you will be responsible for handling inbound phone calls from customers, drivers, and third-party agents such as taxis, rural delivery drivers, and various courier companies. The product focus includes urgent calls for lost baggage and medical supplies, with the added responsibility of booking airway bills for flights. As well as:
- Coordinating with a nationwide roster to assign jobs promptly.
- Handling proof of delivery from third-party agents.
- Assisting couriers when delivery sites are closed, ensuring items are delivered or rescheduled.
- Please note that training will take place Monday – Friday 8:30am – 5pm for the initial 3-4 weeks of the assignment
What You’ll Bring
We are looking for someone with the following:
- 2+ years in a contact centre environment – ideally in freight, logistics or manufacturing customer service roles.
- Sound geographical knowledge of NZ.
- A strong customer focused mindset, a sense of urgency and the ability to follow processes.
- Very high attention to detail, especially when dealing with complex calls and urgent products.
- Experience and proficiency with computer systems.
- Excellent phone & written communication skills and comfortability on phone calls.
What’s on Offer
- Consistent weekend hours with 3–4 weeks paid weekday training
- ASAP start date, temp assignment with potential to go permanent
- • Supportive team in fast-paced, purpose-driven environment
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Karina Morelli a call on 027 601 1799 and quote Job ID: 17341 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams. Each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.