About the Opportunity
We’re currently partnering with a well-established New Zealand life insurance and income protection provider to recruit a Customer Service Support Officer to join their Auckland team.
As a key point of contact for customers, you’ll help ensure a positive experience across the full policy lifecycle.
Your responsibilities will include:
- Responding to customer enquiries and providing clear, empathetic, professional support via phone, email and webchat
- Assisting with policy changes and general administration
- Managing complaints or escalations in a solutions-focused manner
- Processing new business applications and guiding customers through requirements
- Coordinating medical and supporting documentation for underwriting assessments
- Maintaining accurate records across internal systems and CRM platforms
This is a full-time role, with shifts Monday-Friday between 8.30am – 5.30pm.
What You’ll Bring
You’ll be someone who enjoys helping customers and takes pride in delivering a high standard of service. You’re organised, detail-oriented and comfortable balancing competing priorities.
We’re ideally looking for someone with:
- Experience in life insurance or a similar financial services background
- A minimum of 2 years in a phone or email-based customer service role
- Exposure to insurance policy administration, working within underwriting guidelines, and claims support
- Strong communication skills and the ability to handle sensitive conversations with empathy
- A warm, customer-centric personality
- Excellent attention to detail and documentation skills
- Experience using CRM systems and Microsoft Office
What’s on Offer
Our client offers a supportive environment with a strong focus on employee wellbeing and work-life balance.
- Competitive base salary - $65,000 - $75,000 (dependant on experience)
- Ability to earn additional fortnightly bonuses based on performance
- Hybrid working – 2 days work from home
- Free staff parking or public transport costs reimbursed
- Insurance discounts (life, trauma cover, and health)
- Additional wellness leave, annual flu jabs, gym membership subsidy, and more!
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Alex a call on 027 206 4432 and quote Job ID: 17450 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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