About the Opportunity
We’re working with a well-known telco brand to find their next Network Damage Recovery Specialist – someone who loves getting into the detail, connecting the dots, and making fair, informed decisions that balance both customer outcomes and business impact.
Based in a seriously cool, modern office in the CBD (think funky colours, LED artwork, and a great open floor plan), this company knows how to mix professionalism with personality.
What You’ll be Doing:
You’ll sit within the Cost Recovery team, working through network damage cases and determining whether costs can be recovered from liable parties.
The role will include:
- Investigating network damage reports submitted by field technicians, reviewing photos and job notes to piece together what actually happened
- Applying business rules and sound judgement to determine liability and whether a case is billable
- Analysing reports for gaps or inconsistencies and working closely with service providers to gather missing information
- Translating technical information into clear, easy-to-understand explanations for a range of stakeholders
- Managing a steady workflow of around 30–40 cases per day, staying organised and on top of priorities
What You’ll Bring
- Previous experience in billing, claims processing, or a similar case assessment role
- A naturally analytical and investigative mindset
- Strong written communication skills (you’re confident, clear, and professional over email)
- Proven ability to work cross-functionally within a large organisation
- Solid time management and attention to detail
- A strong sense of integrity – you care about doing the right thing
- Exposure to systems like Salesforce or SAP
What’s on Offer
- Hybrid working – 2 days from home, 3 in office (Mon & Tues anchor days)
- Flexible hours (ability to choose your preferred shifts between 7am – 5pm to fit your lifestyle)
- Join a close-knit, collaborative team who all share a customer-centric mindset
- Internet concession ($1,200 per year), insurance benefits and more!
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions, give Alex a call on 027 206 4432 and quote Job ID: 17508 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams. Each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.