About the Opportunity
- We are partnering with a greenfield organisation building its internal IT capability
- You’ll lead IT service operations and uplift the day-to-day end-user experience
- Hands-on leadership across incident, problem and change, plus service reporting
- Key focus on operational stability, service standards, and continuous improvement
- On-site role in Hamilton—ideal for someone established in the Waikato region
What You’ll Bring
- Background in IT Service Delivery / Service Desk leadership / IT Operations
- Practical understanding of ITIL-aligned processes (incident/problem/change/request)
- Confidence engaging stakeholders—calm, clear communication and expectation-setting
- Experience coordinating vendors / MSPs and driving accountability to outcomes
- A “make it better” mindset—comfortable improving process without overcomplicating it
What’s on Offer
- Permanent role with real ownership and influence
- A chance to shape service operations in a greenfield environment
- Local opportunity—build your career in Hamilton/Waikato (not a remote role)
- Work that’s visible and valued: service performance, improvement, and stability
- Join a team that cares about delivery quality and practical ways of working
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Imtiaz Mohammed a call on +64 27 231 8437 and quote Job ID: 17767 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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