The Opportunity
Bring your product craft into a fast-moving, purpose-led environment where priorities shift daily and the work genuinely matters.
We’re partnering with a proud Aotearoa New Zealand customer experience organisation with big ambition: to be the most essential and engaging in their space. Their kaupapa is grounded in connecting people to the stories, experiences and moments that matter- leading with care, inclusion and integrity.
This Product Manager role sits in BAU, but don’t confuse that with “maintenance mode.” You’ll operate across a portfolio of initiatives supporting activities across sales, retention, marketing, engineering and product and helping translate needs into delivery that lands.
It’s a great fit for someone who can switch gears between best-practice requirements / BA thinking and a hands-on product delivery mindset to get things moving, shipped, measured and improved.
You’ll be the voice of the customer and the connective tissue across teams shaping roadmaps, clarifying requirements, prioritising outcomes and ensuring work is delivered in a way that drives adoption and performance.
What you’ll be doing
- Owning product and feature outcomes end-to-end: roadmaps, prioritised backlogs, delivery, launch and ongoing optimisation
- Running structured discovery and requirements work: workshops, stakeholder interviews, problem statements, user journeys, acceptance criteria and clear documentation
- Partnering closely with cross-functional teams across engineering, design, marketing, sales and retention to drive execution
- Supporting multiple initiatives at once bringing clarity, alignment and momentum in a changing environment
- Using customer insight and data to inform priorities, evaluate impact and keep the feedback loop active post-release
- Contributing to governance, risk and delivery planning to ensure scope/time/quality outcomes are met
What you’ll Bring
Must Have:
- 3+ years’ experience in Product Management (or closely related role)
- Strong requirements definition and management capability across delivery and BAU lifecycle
- Experience contributing to and/or owning product roadmaps and product specifications
- Confident communicator who can align diverse stakeholders and influence decisions
- Demonstrated experience working with cross-functional teams (engineering, design, marketing, sales)
- Strong analytical thinking (insights, problem solving, pragmatic decision making)
- Comfort with agile ways of working and common agile tooling
- Highly proficient with Microsoft 365 (Teams, Outlook, PowerPoint, Word, Excel)
Nice to Have:
- Experience in a subscription, telco or SaaS environment (especially where priorities move quickly)
- Exposure to media, content, streaming, entertainment or sport sectors
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Teresa Jordan a call on +64 27 376 4884 and quote Job ID: 17785 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams. Each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.