About the Opportunity
We’re partnering with a well-known, values-led NZ organisation to find a Business Analyst to support a busy customer platform roadmap. This role sits in a modern Digital & Technology environment and works across Salesforce, web applications, and middleware/integration layers.
If you love bringing structure to ambiguity, translating stakeholder needs into clear delivery-ready work, and working shoulder-to-shoulder with product and engineering - this one will suit.
What You’ll be Doing
You’ll help ensure customer platform initiatives are well-defined, feasible, and aligned to platform capabilities and architecture standards—reducing delivery risk, improving solution quality, and keeping stakeholders aligned on scope and outcomes.
What you’ll do
- Partner with stakeholders to understand goals, problems and opportunities
- Turn needs into clear requirements: epics, features, user stories, functional + non-functional requirements
- Map and improve end-to-end processes and customer journeys (simplify workflows, improve automation, lift outcomes)
- Facilitate workshops and requirement sessions across business and technology teams
- Refine requirements into implementation-ready backlog items with acceptance criteria, assumptions and dependencies
- Support delivery through build/test/release—clarifying requirements and validating outcomes against expectations
What You’ll Bring
- Strong experience in Business Analysis within digital/technology delivery environments
- Proven capability defining requirements for digital platforms + system integrations
- Comfortable working with architects, engineers, product owners, and platform owners
- Excellent communication skills—able to translate complexity into clarity
- Workshop facilitation + stakeholder management experience in agile or hybrid environments
Why Apply?
If you’re the kind of BA who likes being close to the work (not writing requirements into a void), this is a genuinely nice one to step into.
You’ll be joining a team that’s delivering meaningful customer-facing change so your analysis directly shapes what gets built, how it’s built, and how smoothly it lands. There’s real variety across platform work (think CRM), web apps and integrations, and you’ll be working day-to-day with product, architecture and engineering rather than operating on the edges.
It’s also a role where good BAs stand out quickly: you’ll have the space to bring structure to ambiguity, lift the quality of the backlog, and make life easier for delivery teams and stakeholders alike. If you enjoy being the person who turns competing priorities and complex needs into clear, buildable outcomes - this will suit.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give Teresa Jordan on +64 27 376 4884
and quote Job ID: 17868 for a confidential chat.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams. Each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.