About the Opportunity
- Join UniMed, a member-owned health insurer supporting 135,000+ New Zealanders with health insurance and wellbeing services, driven by values of Aspire, Care and Trust.
- This is a 10-month fixed-term opportunity based in Christchurch, supporting a major, business-critical transformation: UniMed’s Policy Administration System (PAS) migration.
- You’ll take ownership of UniMed’s system-generated and transactional communications; the policy letters, emails, notices and triggered messages Members rely on.
- Your focus: ensure every communication is plain-English, customer-friendly, brand-aligned, and accurate under real system conditions (rules, triggers, data outputs).
- You’ll work across Marketing. Product, Digital, Operations, Tech/Delivery, Risk, Legal/Compliance and CX to create consistency, reduce friction and support go-live readiness.
- You’ll build sustainable foundations such as templates, standards, governance and a communications library so future BAU changes are easier to manage and maintain.
What You’ll Bring
- Strong background in transactional/customer communications, ideally within insurance, financial services, health, or another highly regulated environment.
- Proven experience delivering system-driven communications (e.g., PAS/CRM/billing/document outputs) and understanding how data, triggers and business rules shape customer messaging.
- Confidence working in complex transformation / migration programmes, managing changing requirements and multiple stakeholders.
- Exceptional ability to translate policy/legal/technical content into clear, unambiguous, plain-English communications.
- High attention to detail with an analytical mindset, comfortable with requirements baselining, version control/audit trails, and compliance sign-off.
- Practical delivery capability across design/build/testing (UAT), including working with delivery teams on defects and readiness ahead of go-live.
What’s on Offer
- A rare chance to play a key role in a high-impact programme that directly affects how Members experience UniMed at critical moments.
- Work with a purpose-led, Member-first organisation where decisions are made for Members.
- High visibility and strong cross-functional exposure across Technology, Operations, Risk/Legal, CX and Marketing.
- Opportunity to create tangible, lasting improvements through simplification, standardisation and better customer outcomes.
- A role that values both craft and rigour, great writing, sharp thinking, and structured delivery.
- A supportive team culture grounded in Aspire, Care and Trust, where people are encouraged to thrive professionally and personally.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For any questions give
Rebecca Berney a call on
+64 21 500 763 and quote
Job ID: 18107 for a confidential chat.
To apply for this vacancy, you
MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.