About the Opportunity
This is a significant opportunity for an experienced Senior Project Manager to lead the implementation of a strategic enterprise service management platform within a large, complex New Zealand organisation.
You’ll join at an important stage as the organisation prepares to move from procurement and planning into implementation. You’ll take responsibility for leading delivery from mobilisation through configuration, integration, testing, change, go-live and transition into operational support.
This is much more than a technology replacement project. The programme will modernise how services are delivered across the organisation, initially replacing the existing ITSM platform and establishing enhanced capabilities across Incident, Request, Knowledge, Service Catalogue, Change, Problem, CMDB and Asset Management.
Over time, the platform is expected to enable broader Enterprise Service Management across a range of corporate and customer-facing functions.
You’ll take overall responsibility for delivering a complex, organisation-wide implementation involving internal technology teams, business stakeholders and an external implementation partner.
You’ll lead a multidisciplinary project team including Business Analysts, Change Managers, Test Managers, Technical Leads and subject matter experts, while working closely with executive sponsors and formal governance groups.
Key responsibilities will include:
- Leading the ITSM / enterprise service management implementation from mobilisation through to go-live and BAU transition
- Establishing strong project governance, reporting and decision-making frameworks
- Managing the implementation partner and key vendor relationships
- Owning delivery plans, dependencies, budget, risks and critical milestones
- Coordinating configuration, integrations, testing, cutover and operational readiness
- Working across multiple business units to standardise service management processes
- Managing senior stakeholders with differing priorities and requirements
- Leading organisational readiness, adoption and benefits realisation
- Ensuring service continuity and minimal disruption throughout the transition
What We’re Looking For
We’re looking for a highly experienced Senior Project Manager who has successfully delivered complex enterprise technology implementations within large, multi-stakeholder environments.
Ideally, you’ll bring:
- Significant experience delivering large enterprise system, SaaS or platform implementations end to end
- Previous ITSM or Enterprise Service Management platform implementation experience
- Strong understanding of service management environments and enterprise transformation
- Experience managing external implementation partners or systems integrators
- Excellent governance, SteerCo and executive-level reporting capability
- Strong stakeholder management and facilitation skills
- Experience leading multidisciplinary project teams
- Proven management of integrations, testing, cutover and transition to BAU
- Strong change management and user adoption awareness
- Formal project management qualifications such as PMP, PRINCE2 or equivalent
Experience within large, complex environments such as government, tertiary education, health, financial services or utilities would be highly regarded.
Why this Role?
This is an opportunity to lead a project with genuine organisational impact.
You won’t be joining to maintain an established programme or manage a small technology upgrade. You’ll play a key role in establishing a major enterprise platform that will influence how services are delivered across the organisation for years to come.
The programme has strong organisational support and a clear implementation mandate, with significant work already completed to prepare for the next phase.
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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