About the Company:
You will be working in Mangere Auckland with a well-known, successful business that has developed into one of the largest international logistics providers in the world. They always offer the right solution for the complex logistics requirements of their customers and rely on future-oriented digital services for maximum transparency and more efficient supply chains. This role offers parking onsite, a quarterly bonus, and your chance to work within a supportive and diverse team environment where you will have plenty of growth opportunities. This is a newly created role and would suit somebody that is ready to step into a hands-on administrative environment. This role would be great for somebody with excellent communications skills and the maturity to deal with customer queries and work with large amounts of orders.
About the Role:
- Ensure that all products dispatched meet the company/customer requirements for those orders.
- You will be responsible for processing all customer orders within the agreed parameters, following up with operations to ensure KPI’s are met.
- Provide support and assistance to the Warehouse Operations & Customer Service Managers when required.
- Assist with stock checks associated with Customer queries. Assist operations personnel to resolve any variances and errors.
- Perform track and trace as needed for customer orders.
- Attend weekly operations meetings or daily planning meetings that are held.
- Respond to customer queries and complaints in a timely and professional manner.
- Deal directly with our carriers to ensure timely delivery of our customer’s orders. Perform Track and Trace inquiries and searches as required.
About You:
- You will ideally have a background working in a warehouse environment, dealing with distribution and customer orders or have experience in a customer service role.
- You may have worked in a warehouse administration role or inwards role and be looking to step into more of a hands-on administration position.
- Previous experience working within 3PL or transport businesses or scheduling experience would also be advantageous.
- You will have high attention to detail.
- You will have strong verbal and written communication skills as you will deal with customers via email and phone.
- You will be a reliable and honest worker who can show up for your team and help where needed.
Apply Now!
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
