General Manager - Operations

About the Company:

Our client is at the forefront of providing high-quality retirement living and aged-care solutions across New Zealand. With a compassionate team of nearly 3,000 dedicated to enriching the lives of almost 7,000 residents, they ensure every sunset year is lived with dignity and joy. Their commitment to care reflects in their pursuit of excellence, innovation, and heartfelt service in independent living and hospital-care environments.


About the Role:
 

Reporting directly to the CEO and serving as a key member of the Executive Leadership Team, you will have full oversight of operational practices across the country.

Your responsibilities will extend to leading a skilled team of Regional Managers who each oversee a portfolio of operations. Together with these managers, you will refine operational processes, foster continuous improvement, and enhance the living experience of the residents.

Additionally, you will have direct oversight of the property services division, entrusted with refurbishments, procurement and maintenance of facilities, ensuring that environments exceed the expectations of residents and their families.

Furthermore, you will be accountable for the operational profit and loss, making strategic decisions that impact the broader business objectives. You will be at the forefront of shaping the operational future of one of New Zealand's leading aged-care providers.

This position is about innovatively driving excellence in every facet of the company’s operation.


About You:

We are seeking talented candidates, ready to be the Deputy to the CEO, embodying the company’s ethos with the ability to step into leadership seamlessly.

You might be the leader who has navigated the complexities of multisite operations or the strategic mind who has enhanced customer satisfaction in asset-heavy property industries.

Your ability to balance operational excellence with a spirited entrepreneurial approach will be key to your success.

As an inclusive, innovative, and flexible leader, your primary measure of success will be the happiness and well-being of the residents.

Your background may span diverse sectors - from hotels and hospitality to hospitals, from educational institutions to retail spaces - if you’ve managed large teams and understand the significance of occupancy rates, you’ll find yourself at home.

Apply Now!

To find out more, please get in touch with Brad Gatehouse on +64 276 11 3638 for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…