Customer Care Specialist

About the Company:


A global leader in energy management and automation, this company is committed to driving digital transformation for efficiency and sustainability. With a strong presence in over 100 countries, it provides innovative solutions that integrate energy technologies, real-time automation, software, and services for homes, buildings, data centres, infrastructure, and industries. The organisation fosters a diverse and inclusive workplace, promoting professional growth and cutting-edge innovation. Join the team and be part of a company that is shaping the future of energy and making the world more sustainable.


About the Role:


You will be part of a fast-paced customer support team where you'll handle calls, chats, and cases, ensuring every interaction is accurately logged. You'll be managing multiple applications simultaneously while maintaining high-quality case documentation to meet legal standards. Supporting a diverse customer base—including wholesalers, businesses and end users —you'll be responsible for actioning orders and cases. This is a supportive team where you will have a high level of team support, comprehensive resources like FAQs &  robust support manuals and an approachable, collaborative manager. With a constantly evolving knowledge base, there's always something new to learn, making this a dynamic and engaging role for those who thrive in a challenging environment.
This role is a Monday to Friday role, based in Highbrook (East Tamaki). Your hours of work will be 7.30am-4om or 8-4.30pm.


About You:


We have two vacancies – one until January 2026, and another for 14 months (both starting early in May).
For both roles the following is essential:
 

• 2+ years’ experience in a fast-paced, customer focused environment.
• A clear, confident phone manner as you will be speaking with a variety of stakeholders.
• Attention to detail, the ability to complete work to a high standard and excellent written communication.
• A proven track record of good attendance in past roles.
• Work ethic and a customer-focused, team player attitude is key!
• Tech-savviness and experience with the MS Suite.

The following is desirable, but not necessarily essential!
 

• Contact centre experience, in a high-volume environment – it’s a bonus if you have experience in live chat, product-focused industries and/or freight contact centres.
• Working experience with Salesforce and SAP.
• Knowledge of the electrical components industry.

Apply Now!


The contact for this role is Georgia Irvine on 0276453855 – however, due to high volumes of applications and to ensure we can provide every candidate with a timely response, I encourage you to apply directly through this ad.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…