About the Company:
Our client is a well-established, NZ company with branches across the country, specialising in commercial vehicle, trailer, and car hire. Their sales and service team plays a vital role in helping customers with their rental needs and ensuring they have an excellent experience.
About the Role:
As a Sales and Service Representative, you’ll be the first point of contact for customers. Your job is to ensure customers have everything they need for a seamless experience!
- Manage customer enquiries via inbound calls, emails and live chat
- Assist customers with quotes and convert them into sales
- Follow up on expressions of interest from the website via outbound sales calls
- Manage and amend existing bookings
- Take payments and process refunds
- Provide comprehensive product knowledge and advice
Other Details:
- Full-time (37.5 hours per week), permanent role
- Rotating roster – Monday to Sunday, 7am–7pm (you’ll work one weekend day per week)
- Starting salary is $27 per hour which will raise to $28 per hour after you complete your 3 month training period
About You:
- 2+ years of customer-facing experience, ideally within a contact centre environment or in a sales role
- Experience working towards sales KPIs and metrics
- Strong verbal and written communication skills
- A customer-focused approach – we want people who genuinely enjoy helping customers
- Experience working in a busy, fast-paced role
- A proven track record of tenure and commitment in your past roles
Apply Now!
Due to the high volume of applications, we ask that you apply for the role through this ad directly to ensure your full application is reviewed and all candidates receive a timely response. The contact for this role is Alex who can be reached on 027 206 4432 if you have additional questions.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
