About the Company:
We’re working with a well-established digital agency in central Ponsonby that’s looking for a Customer Success Partner (Digital Account Manager) to join their collaborative, high-performing team. This is a great opportunity to own your client relationships, work with local and international brands, and gain exposure to the HubSpot ecosystem and marketing automation tools.
You’ll play a key role in managing client relationships, delivering CRM and digital marketing projects (primarily on HubSpot), and helping businesses make the most of their platforms and processes. You’ll be supported by a team of experts and enjoy working in a modern office environment with plenty of opportunities to grow your digital skillset.
You don’t need to be a HubSpot expert from day one – experience with HubSpot, Salesforce, or similar platforms is a plus. More importantly, we’re looking for someone proactive, organised, and confident working across multiple projects and stakeholders.
Please note: This is a full-time, office-based role, and you’ll need to be available to work on-site five days a week.
About the Role:
- Build and manage strong relationships with clients as their main point of contact.
- Plan and deliver marketing, CRM, and customer experience projects using HubSpot.
- Write proposals, run campaigns, and make sure projects are delivered on time and within budget.
- Stay updated on HubSpot tools so you can support clients with the best advice.
- Track results, share updates with clients, and find ways to improve or grow their accounts.
- Help meet agency targets by managing invoicing and spotting new opportunities.
About You:
- Experience working in account management or client service
- Strong CRM knowledge is essential – ideally with platforms like HubSpot, Salesforce, or similar
- Agency background is helpful but not essential
- Excellent communication skills – both written and verbal
- Organised, reliable, and able to manage competing priorities and deadlines
Apply Now!
Due to the high volume of applications, we ask that you apply for the role through this ad directly to ensure your full application is reviewed and all candidates receive a timely response. If you have any questions, please get in touch with Sarah on 0272210767 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
