About the Company:
Our client is a multinational organisation within the automotive industry who focus on delivering exceptional customer service and sales experience. The team you will be joining is tight-knit, ambitious and motivated, and they are keen to upskill and professionally develop the right candidates.
About the Role:
You’ll be the first point of contact for customers – providing support over phone, email, and live chat across brands. Whether it’s answering enquiries, managing complaints, or liaising with technical experts, you’ll ensure customers receive timely, accurate and empathetic assistance from start to finish.
What You’ll Be Doing:
- Handling around inbound calls daily, with some outbound follow-ups
- Managing customer service inboxes and online enquiries
- Escalating issues internally, but always remaining the customer’s key point of contact
- Recording accurate notes and ensuring CRM data integrity
- Supporting the wider CX team with campaigns, lead generation and admin tasks
- Building strong relationships with dealerships, technical teams, and aftersales
About You:
- Proven experience in customer service or retail (complaint is handling a plus)
- Clear and confident verbal and written communication
- Resilient under pressure and able to manage challenging conversations.
- Tech-savvy and confident when learning new systems
- Proactive, detail-oriented, and a collaborative team player
Apply Now!
The contact for this role is Chelsea Widjaja – 0272528022. Due to high volumes of applications, we strongly encourage you to apply directly through this ad to ensure we can provide all applicants with a timely candidate experience.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
