About the Company:
House of Travel are a leading online and offline retail travel agency brand, passionate about delivering extraordinary travel experiences to our customers and enriching lives through travel.
House of Travel is NZ’s most awarded travel group – winning the 2024 Best Places to Work (large workplace) and taking out the #1 spot in the 2024 Kantar Customer Leadership index and awarded Best Travel Agency Brand from Travel Agents Association NZ. Along with the recent Canstar 2025 most satisfied customers award – Travel Agents. They are passionate about delivering extraordinary travel experiences to their customers and enriching lives through travel.
House of Travel is the largest travel agency covering the length and breadth of New Zealand , with over 64 locally owned retail stores. The wider House of Travel Group operates on both sides of the Tasman and services both the leisure and corporate travel market making them the most well respected and trusted travel brand in the market!
Their commitment to their customers and creating the best holiday experiences and people first approach is at the heart of everything they do.
Now is an exciting time to join the business with a recent brand refresh, re- launched website and lots more exciting projects in the pipeline!
- The opportunity to join one of NZ’s most awarded travel companies with a national retail footprint.
- A high-performing, fun and collaborative team culture.
- The chance to shape a newly created role with real influence.
- A fast-paced, ever-changing environment that will keep you engaged and growing.
- Based in Auckland CBD with Fridays a WFH option.
About the role:
Are you a master storyteller who thrives in a high-paced retail environment? Can you turn ideas into compelling campaigns that cut through the noise and drive customer action? If yes – we want you.
We’re on the hunt for a Retail Marketing Communications Specialist to lead the charge in driving consistent, powerful and engaging messaging across all House of Travel retail marketing campaigns. You’ll be the champion of cohesive storytelling and executional excellence, steering the end-to-end delivery of retail communications across multiple channels – from email to social, online and ATL to advertising. The official role title is “Senior Retail Marketing Communications Specialist".
This is a key role in the newly reshaped Customer Engagement Team and offers the opportunity to shape the tone, structure and performance of tactical marketing campaign communications across the House of Travel retail network. Reporting into the Head of Customer & Retail Marketing with 2 direct reports this is a really exciting time to be joining the business, we are open to agency experience here also.
What you'll do:
- Lead retail campaign communications – infusing tone, messaging, consistency and quality across every customer touchpoint, collaborating with internal campaign teams.
- Craft compelling copy – from headlines to CTAs, you’ll bring energy and purpose to everything we publish.
- Curate the end-to-end campaign messaging execution – collaborating with creative, digital, product, and retail teams to deliver retail marketing that performs.
- Manage and mentor two direct reports: Paid Social Marketing Specialist and Marketing Automation Specialist.
- Drive campaign QA – ensuring all collateral aligns with brand tone, guidelines and strategic objectives.
- Create momentum – by identifying intersections between co-op campaigns to develop House of Travel branded retail advertising events.
- Anticipate and activate – planning proactive campaigns that capture market attention.
- Champion a customer-first approach – using segmentation and insights to tailor messaging to key audiences.
What success looks like:
- Bold, aligned campaigns that consistently cut through the clutter with a strong customer hook
- A strong retail voice across all mediums, seamlessly connected and on-message.
- High-volume campaign delivery that feels agile, creative, and always strategically aligned.
- Collaboration across teams and improve campaign consistency.
- Growing customer engagement, enquiry volume, and market share.
About You:
We are looking for a passionate and experienced MarComms manager, or agency Account Director,
ideally from the retail space, with solid marketing, comms and campaign experience from a fast-paced environment. You will be a true collaborator, energising campaign delivery through shared vision
- Proven expertise in developing and executing integrated campaigns across online and offline channels. This includes TV, radio, press, outdoor, digital (web, organic/paid, display, email)
- A thinker who understands the mechanics of performance-focused communications.
- Exceptional copywriting and storytelling ability – with a flair for balancing creativity and commercial outcomes.
- Strong leadership skills – able to both lead and roll up your sleeves when needed.
- Experience working with creative and media agencies, digital tools, and campaign reporting platforms.
- A natural collaborator who thrives in highly matrixed environments and loves cross-functional teamwork.
- An upbeat, positive can-do attitude, with solid EQ.
- Highly organisation with excellent time management skills and attention to detail
- Brings retail energy to everything they do plus drives consistency, and tone of voice.
If you’re a passionate marketer with a love for smart storytelling within powerful retail campaigns – and want to play a pivotal role – we’d love to hear from you to help House of Travel deliver exceptional campaigns that create the best holidays ever.
Apply Now!
To find out more, please get in touch with Suzie Gates on 0221599311 for a confidential chat, or please apply directly to this advertising so your application is on our system.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
