Senior Analyst - Customer Insights

About the Company:

This is a well-known media business who are redefining the boundaries where they operate and challenging themselves to keep evolving in an innovative market. They deliver entertainment through multiple platforms and move fast, listening to their customers to create forward thinking solutions.


About the Role:

Join a dynamic data function where your analytical expertise will drive actionable insights that enhance customer experiences and optimize performance marketing strategies. If you're passionate about data storytelling and have experience working with marketing teams then this could be a good fit.

You will collaborate closely with the Performance Marketing team, ensuring alignment on KPIs and strategic goals. Your insights will contribute to customer retention and satisfaction. Having experience working with marketing teams is preferred as you will need to understand customer churn models and ARPU optimization.

If you are passionate about transforming complex data into meaningful narratives that influence business decisions, this is the opportunity for you!
The role is based in Auckland and is a short-term position until the end of November to cover parental leave.


About You:

• Excellent verbal communication skills, with the ability to present complex information clearly to non-technical audiences – data storytelling.
• 5+ years of experience in data analysis, data modelling, and visualization, preferably with a marketing or business focus.
• Strong in SQL, Python or similar tools for statistical analysis.
• Strong ability to translate data into actionable business insights.
• Preferably, experience with customer segmentation and customer churn modelling.
• Familiarity with data visualization tools and CRM/CDP platforms.
• A collaborative mindset with a strong sense of personal accountability and commercial acumen.
• Added bonus if you have experience with Snowflake & Power BI.

Apply Now!

To find out more, please get in touch with David Earl on 027 260 8501 for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…