Head of Customer Service

About the Company:

Our client is a well know New Zealand organisation based in the CBD. This role is all about working with their customers and stakeholders to grow the markets within New Zealand which generate wealth which is integral to New Zealanders prosperity.
This organisation has recently gone through a period of growth, and they are looking for a leader to support them on this journey of growth.


About the Role:

This is a unique leadership opportunity within a well-known financial services business. The role would suit an experienced Head of Customer Service with proven leadership skills in contact centres, someone who enjoys leading teams and driving change.

No two days will be the same. Your day-to-day responsibilities will include leading a team of three direct reports to ensure business as usual (BAU) operations are delivered effectively, acting as a point of escalation when needed, and working closely with internal stakeholders on various projects. You’ll also take ownership of the change program within your team.

Offering hybrid working arrangements, a competitive salary and bonus, a diverse work culture, and opportunities for growth and development. this is a fantastic role!


About You:

You have proven experience in a Head of Customer Service role, leading both contact centre and administrative teams. You thrive on leading teams through change, whether it's driven by technology or process improvements, and you're skilled at bringing people along on the journey.

You’re passionate about coaching, developing team capability, driving operational excellence, and identifying opportunities for improvement to ensure your team is future-fit. You're not afraid to roll up your sleeves and get involved.

Experience in the banking or financial services sector would be a bonus!

Apply Now!


To find out more, please get in touch with Lidya Paljk 0226188339 for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…