About the Company:
We’re working with a well-known telco brand who are on a mission to transform and challenge the status quo, ensuring that the customer is at the forefront of every decision and interaction! Based in a seriously cool, modern office in the CBD (think funky colours, LED artwork, and a great open floor plan), this company knows how to mix professionalism with personality.
About the Role:
The primary purpose of this role is to recover debt owed to this business, ensuring collection conversations are handled in a professional and customer-centric manner.
You will achieve this by:
- Making calls to customers who have missed their payments and supporting them through a payment process.
- Effectively recovering debt through efficient responses to customer enquiries and effective management of your credit portfolio.
- Taking calls from customers about queries & disputes and working to resolve these.
- Making logical decisions around next steps for these customers.
- Gaining a comprehensive understanding of the company’s products and services, and the unique challenges that come with managing this debt.
Agility and resilience are essential as no two calls will be the same. You must be able to identify fraudulent clients by reading between the lines and making informed decisions on procedure.
This role is all about customer resolution and being able to build strong relationships.
About You:
To succeed in this role, you must be a seasoned credit or disputes professional.
Other key attributes include:
- 2+ years of debt collection experience is required!
- Experience within a similar industry is advantageous – if not telco, utilities or insurance are particularly transferrable
- Ability to work with a broad range of customers and stakeholders
- Excellent communication and negotiation skills and the ability to problem solve effectively
- Resilience, empathy, and patience
- Numerical skills are also a must, with knowledge of systems like Salesforce, SAP, or PureCloud being highly regarded
- Clean criminal and credit history
Apply Now!
We are receiving a high volume of applications currently. To ensure your application is reviewed in full, we recommend you apply through this job ad directly. If you have any additional questions, please feel free to get in touch with Alex on 027 206 4432 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
