Added 7 October 2021

Customer Engagement Consultant

About The Company:


This company is a NZ household name and an award winner who has been recognised by their employees as being a great place to work. They are in the process of taking their business and brand to greater heights in a changing customer world, and with a renewed determination to lead the market through agile strategies that focus on customers and making their lives easier.


This company is based in Newmarket. Fantastic offices, great café downstairs and close to public transport links!


This role is a great opportunity to step away from Retail and Hospitality and get a foot in the door in a corporate environment.


About The Role:


Seeking candidates who can start Monday 1 November


As a Customer Engagement Consultant, you will be handling inbound phone and email enquiries.


Hours are between 8am - 8pm on a rotating roster (you will be working 40 hours per week).


Remote start depending on Auckland Covid19 Alert levels. Equipment will also be provided and 3 weeks in-depth training.



What’s In It For You:


  • Excellent induction and training, with ongoing development and excellent career opportunities
  • Additional 5 days leave per annum
  • Bike to work, run at lunchtime or head to the local gym with provided storage facilities, showers and towels provided for your benefit
  • Focus on health and wellbeing including $100 towards an annual health check
  • Discounted health insurance and free life and income insurance
  • Flexibility to have a combination of office days and working from home



Grow and Develop - Build your Career!


This company is committed to providing you with opportunities to grow and develop that will benefit you now and in the future.  Part of your role is about continually building your skillset and mindset.  We believe this creates an energised, innovative, and agile work environment where you will feel valued.



About You:


I am looking for people who are confident on the phone and thrive in a high-performing culture!


I am also looking for:


  • Previous Customer Service/Contact Centre, Hospitality or Retail experience
  • Willingness to learn and take on new challenges
  • Someone who is adaptable and open to change
  • Reliability and commitment
  • High level of resilience and a strong ability to adapt to different situations
  • Strong verbal and written communication skills
  • And most importantly, enjoying talking to people!
  • Clear Criminal History



If this isn’t the role for you, check out our other Customer Service and Contact Centre roles here -


We have a variety of temporary and permanent roles!



Apply Now!


To find out more, please get in touch with Sarah Fitzgerald on 0276257260 for a confidential chat, or by email on


To apply for this vacancy you MUST be a New Zealand citizen or Resident.


At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 


At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people, and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We’re all on a journey together so come along…