Customer Service & Contact Centre

Temp and Permanent Recruitment

Your Customer Service & Contact Centre Recruitment Partner

We are experts in both temp and permanent customer service and contact centre recruitment. Our specialist team understand the challenges and complexities of recruiting in this space and we genuinely care about adding value. We build long-term partnerships and have hands-on experience with assessment centres and building high-performance contact centre teams from scratch.

Our temps can help you scale up for short-term needs and we are adept at working with call centres and online chat roles that require multilingual capability.

It’s an exciting time for the customer service and contact centre industry with technology, automation and artificial intelligence paving the way for new opportunities. Our specialist team provide invaluable insight to ensure your business is future-proofed for success. We can support you with traditional phone-based positions, help you grow online, chat-based social media roles or partner with you to customise your Omni Channel needs. Whether you are a large organisation, a government organisation or a small to medium business, we can help tell your story in a meaningful way to attract top talent across New Zealand.

What we Recruit

A snapshot of the types of roles we recruit

"Having worked with Lidya for many years, she is professional, approachable and adaptable. Lidya goes the extra mile to present high caliber candidates. Her unique ability to tailor the process for my teams is what sets Lidya apart from the rest."

Brenda Edwards, Credit and Collections Manager,
Mercury

"I’ve worked with Tribe to place both temps and now permanent staff members in my team. In a market that is beyond stretched and tight timeframes, Tribe have been incredible. I can’t emphasise enough how helpful this supportive approach has been."

Áine Conlan, Manager Customer Care
Auckland Transport

"We felt so lucky to work with Lidya and Georgia. They were super responsive, submitted amazing candidates, and all in record time! What I loved the most was how fast the team were to respond and how well they “got” what type of person we needed."

Brooke Riley, Head of HR
Trilogy

"Tribe bring a different perspective to finding candidates. Providing candidates who fit the brief, as well as offering ongoing support. It's awesome knowing that you have the support of a dedicated account manager but also the wider team."

Kerry Hokai, NZ Post Express Auckland Manager
NZ Post

"Our team have come through Tribe mainly because there's a lot of trust that the brief will be met. Tribe understands our company vision and culture, and doing business with like-minded companies is really important to us. Lidya has been brilliant!"

Christine Williams, GM Customer Experience
Electric Kiwi

"I’m a big supporter of Tribe, its professionalism, and its people. Alex is an outstanding professional who worked with us on over 20 roles. Alex’s typifies the very best client-facing approach - she’s a natural relationship-builder who delivers."

Jonny Knox, Chief Distribution Officer
Momentum Life

Our partners include

Get in Touch

Looking to grow your team or find your tribe? Get in touch with the team today!

Meet the Team

Cathi is a proven recruitment leader with 20+ years’ experience across NZ and Scotland. She leads Tribe’s Business & Accounting Support team and is known for her collaborative style, energy, and ability to connect great people with the right roles—fast, thoughtfully, and with impact.

Specialist recruiter with 2.5 years’ experience delivering permanent hires across customer service and contact centre roles. Skilled in high-volume and hard-to-fill briefs, she brings pace, creativity, and a people-first approach to every search - without compromising on quality.

With 5+ years’ experience, Kate delivers high-volume and 360-recruitment across multiple industries and seniority levels. She thrives in fast-paced environments, builds strong relationships, and manages end-to-end processes with a proactive, resilient, results-driven approach.

Rachel has 12+ years’ experience in people-facing roles and a passion for connecting talent with opportunity. Having worked in Ireland and Australia, she’s proactive, people-focused and excited to immerse herself in the NZ market, bringing experience across healthcare and NSW government recruitment.

GET IN TOUCH

Latest Jobs

Looking for your next role? Take a look at our latest jobs.

Customer Service & Contact CentreTemporaryAuckland

Collections Officer

About the Opportunity Manage a portfolio of early-stage consumer finance arrears Contact customers via phone, email and SMS to resolve missed payments Negotiate payment arrangements and track customer commitments Work across secured and unsecured lending, including vehicle and personal loans Maintain accurate notes and follow a structured collections workflow What You’ll Bring Pervious consumer finance collections experience is essential Confidence negotiating payment commitments and managing arrears Strong communication skills with a calm and professional approach Comfortable managing a busy portfolio within structured systems FinConnect, repossessions or PLA experience would be advantageous What’s on Offer $35 per hour + 8% holiday pay Weekly Pay Genuine temp-to-perm opportunity Supportive, close-knit team based in Parnell Full-time, office based role with hands-on training Next Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. For any questions give Kate Manera a call on 027 258 0659 and quote Job ID: 18537 for a confidential chat. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

Customer Service & Contact CentrePermanentAuckland

Customer Service Representative

About the Opportunity Our client is a financial services provider, offering the only independent and specialised taxi billing and expense management solution in New Zealand. Supporting over 70,000 businesses and individuals, they simplify taxi expense management through a card or voucher-based system. In this role, you'll manage tasks such as processing orders, refunds, and reconciliations, responding to customer and merchant inquiries, and maintaining accurate records. You'll also collaborate with internal teams to resolve account queries, support special projects, and recommend smarter working practices to improve operations. Other responsibilities include: Processing orders for voucher cards and books. Handling customer and merchant inquiries via phone and email. Managing account maintenance, reconciliations, and refunds. Ensuring all customer requests are actioned accurately and on time. Assisting with office equipment maintenance and duties. Participating in special projects and implementing operational improvements. The role will be based out of their Newmarket office. This is a full-time, permanent position and you will work Monday – Friday, 8.30am – 4.30pm What You’ll Bring At least 1 year of customer service experience in hospo, retail, or an office environment An eagerness to learn and grow with the business long-term Ability to follow company processes and adhere to legislative requirements Strong verbal and written communication skills A clear criminal and credit history #FindYourPeople Next Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

Customer Service & Contact CentrePermanentAuckland

Sales and Retention Specialist

About the Opportunity We’re currently partnering with a well-established New Zealand life insurance and income protection provider to recruit a Sales and Retention Specialist to join their Auckland team. This is a unique opportunity to combine warm-lead sales with customer retention, giving you the chance to win new business while also making a meaningful difference to existing customers. What you’ll be doing Contact warm leads by phone, email and text, turning customer interest into new business. Manage your own sales pipeline, follow-ups and customer records to ensure no opportunity is missed. Proactively contact existing customers whose policies may be at risk of lapsing or cancellation. Understand the reason behind a missed payment or cancellation request and explore appropriate options. Handle objections and challenging conversations with empathy, confidence and professionalism. Maintain accurate records and follow all required processes, scripts and compliance requirements. What You’ll Bring We’re looking for someone who is commercially minded, customer-focused and confident on the phone. You’ll ideally bring: Previous experience in outbound sales, contact centre sales, customer retention or a similar customer-facing role. A proven ability to work towards sales or performance targets without compromising customer experience. Strong objection-handling and influencing skills. Excellent verbal communication and the ability to build rapport quickly. The ability to explain complex information in simple, easy-to-understand language. Confidence using CRM, contact centre and customer management systems. A genuine commitment to doing the right thing for the customer. What’s on Offer Our client offers a supportive environment with a strong focus on employee wellbeing and work-life balance. Ability to earn additional fortnightly bonuses based on performance Hybrid working – 2 days work from home Free staff parking or public transport costs reimbursed Insurance discounts (life, trauma cover, and health) Additional wellness leave, annual flu jabs, gym membership subsidy, and more! #FindYourPeople Next Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

See all Customer Service & Contact Centre Jobs

Insights

Career Advice Hub

The true benefits of working in a contact centre

2 min read

Tribe shares insights and benefits of working in a contact centre. Here are 5 reasons why a contact centre is a dynamic and considered career choice for you.

Career Advice Hub

Boost your career within Customer Service and Contact Centre

15 min watch/read

Georgia Irvine, Customer Service and Contact Centre Recruiter at Tribe Recruitment, shares her insight into the industry trends about what employers are looking for with Blaire Stevenson, BravaTrak founder.

Georgia Irvine | Unexpected Beginnings

3 min read

Georgia Irvine shares her journey of rejection and unexpected direction in her career that opened doors of opportunities.

VIEW ALL INSIGHTS