Customer Service & Contact Centre

Temp and Permanent Recruitment

Your Customer Service & Contact Centre Recruitment Partner

We are experts in both temp and permanent customer service and contact centre recruitment. Our specialist team understand the challenges and complexities of recruiting in this space and we genuinely care about adding value. We build long-term partnerships and have hands-on experience with assessment centres and building high-performance contact centre teams from scratch.

Our temps can help you scale up for short-term needs and we are adept at working with call centres and online chat roles that require multilingual capability.

It’s an exciting time for the customer service and contact centre industry with technology, automation and artificial intelligence paving the way for new opportunities. Our specialist team provide invaluable insight to ensure your business is future-proofed for success. We can support you with traditional phone-based positions, help you grow online, chat-based social media roles or partner with you to customise your Omni Channel needs. Whether you are a large organisation, a government organisation or a small to medium business, we can help tell your story in a meaningful way to attract top talent across New Zealand.

What we Recruit

A snapshot of the types of roles we recruit

"Having worked with Lidya for many years, she is professional, approachable and adaptable. Lidya goes the extra mile to present high caliber candidates. Her unique ability to tailor the process for my teams is what sets Lidya apart from the rest."

Brenda Edwards, Credit and Collections Manager,
Mercury

"I’ve worked with Tribe to place both temps and now permanent staff members in my team. In a market that is beyond stretched and tight timeframes, Tribe have been incredible. I can’t emphasise enough how helpful this supportive approach has been."

Áine Conlan, Manager Customer Care
Auckland Transport

"We felt so lucky to work with Lidya and Georgia. They were super responsive, submitted amazing candidates, and all in record time! What I loved the most was how fast the team were to respond and how well they “got” what type of person we needed."

Brooke Riley, Head of HR
Trilogy

"Tribe bring a different perspective to finding candidates. Providing candidates who fit the brief, as well as offering ongoing support. It's awesome knowing that you have the support of a dedicated account manager but also the wider team."

Kerry Hokai, NZ Post Express Auckland Manager
NZ Post

"Our team have come through Tribe mainly because there's a lot of trust that the brief will be met. Tribe understands our company vision and culture, and doing business with like-minded companies is really important to us. Lidya has been brilliant!"

Christine Williams, GM Customer Experience
Electric Kiwi

"I’m a big supporter of Tribe, its professionalism, and its people. Alex is an outstanding professional who worked with us on over 20 roles. Alex’s typifies the very best client-facing approach - she’s a natural relationship-builder who delivers."

Jonny Knox, Chief Distribution Officer
Momentum Life

Our partners include

Get in Touch

Looking to grow your team or find your tribe? Get in touch with the team today!

Meet the Team

Cathi is a proven recruitment leader with 20+ years’ experience across NZ and Scotland. She leads Tribe’s Business & Accounting Support team and is known for her collaborative style, energy, and ability to connect great people with the right roles—fast, thoughtfully, and with impact.

Specialist recruiter with 2.5 years’ experience delivering permanent hires across customer service and contact centre roles. Skilled in high-volume and hard-to-fill briefs, she brings pace, creativity, and a people-first approach to every search - without compromising on quality.

With 5+ years’ experience, Kate delivers high-volume and 360-recruitment across multiple industries and seniority levels. She thrives in fast-paced environments, builds strong relationships, and manages end-to-end processes with a proactive, resilient, results-driven approach.

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Latest Jobs

Looking for your next role? Take a look at our latest jobs.

Customer Service & Contact CentrePermanentAuckland

Technical Contact Centre Representative

About the Opportunity Our client is a globally recognised fintech organisation, transforming the way businesses navigate and manage payments. With a strong presence across international markets, they deliver innovative, end-to-end commerce solutions that support a diverse customer base across multiple industries. We’re looking for customer-focused, technically minded individuals to join their energetic Contact Centre team. If you enjoy helping people, solving problems and working in a fast-paced environment, this is a great opportunity to build your technical knowledge and develop your career within a growing global organisation. What You’ll Be Doing Providing phone-based support to customers experiencing issues with EFTPOS terminals and payment solutions. Troubleshooting technical issues, identifying the cause of problems and working through solutions to get customers back up and running. Managing a high volume of calls and cases while maintaining a high standard of customer service and accuracy. Identifying recurring issues and emerging trends, working collaboratively with the wider team to support effective resolutions. Maintaining accurate customer information and following relevant processes, policies and compliance requirements. The core hours will be between 7am and 3pm. Availability to work rare evenings/overnights or weekends and public holidays on a rotating roster will also be required. What You’ll Bring Previous customer service experience and a genuine passion for helping people. Previous experience in a technical contact centre, service desk or technical support environment would be an advantage. A natural problem-solver who enjoys investigating issues and working through solutions. Strong technical aptitude and confidence learning new systems, tools and processes. A calm, professional approach, particularly when dealing with frustrated customers or challenging situations. A positive, collaborative attitude and the resilience to adapt in a fast-paced, evolving team. What’s on Offer Join a globally recognised fintech organisation at the forefront of payment technology. Build your technical knowledge and develop valuable troubleshooting skills while supporting a range of payment solutions. Be part of a large, energetic and collaborative team where everyone plays a part in delivering great customer experiences. Ongoing opportunities for professional development and career progression within an international organisation. Work from a convenient North Shore office with parking. If you’re a customer-focused problem-solver who enjoys getting to the bottom of an issue and making a real difference to someone’s day, we’d love to hear from you! Next Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

Customer Service & Contact CentreFixed TermAuckland

Customer Success Specialist

About the Opportunity Join a growing payments technology business on a 12-month maternity cover contract. Manage the customer lifecycle across onboarding, ongoing engagement, retention and account changes. Build strong relationships with existing customers and help them get the most value from their products and services. Handle customer retention conversations, including contract cancellations, ownership changes and early terminations. Identify relevant opportunities to add value through additional products or features. What You’ll Bring 2+ years’ experience across Customer Success, Account Management, Customer Service, Retention, Technical Support or Sales. Strong relationship-building skills and a genuine focus on delivering excellent customer experiences. Confident communication skills across phone, email and other customer channels. Commercial awareness, with the ability to identify customer needs and recommend suitable solutions. Strong attention to detail, CRM confidence and the judgement to work independently while asking for support when needed. What’s on Offer $60,000 base salary plus commission of up to $25,000. 12-month contract with a supportive, close-knit team. Ongoing training and support from experienced team members. A relationship-led role that blends customer care, retention and commercial conversations. Opportunity to gain experience within a growing technology and payments environment. Next Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. For any questions give Kate Manera a call on 0272580659 and quote Job ID: 18702 for a confidential chat. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

Sales & Account ManagementCustomer Service & Contact CentrePermanentAuckland

Sales Manager

About the Opportunity Our client is a globally recognised fintech organisation, transforming the way businesses navigate and manage payments. With a strong presence across international markets, they deliver innovative, end-to-end commerce solutions that support a diverse customer base across multiple industries. This is a hands-on leadership role where you’ll take ownership of a sales team, working closely with the Head of Sales to lift performance, build capability and drive sales growth. You’ll be leading salespeople and recently developed team leaders, so this isn’t about sitting behind a desk and watching the numbers — it’s about being visible, coaching well, setting the standard and creating a team that wants to win. What you’ll be doing: Lead, coach and develop a team of 22 sales professionals, including 19 reps and 3 field reps Work closely with two Team Leaders to create consistency, accountability and high performance across the team Drive sales volume and ensure the team is consistently hitting its targets Introduce regular 1:1s, call coaching and structured development, and have the confidence to tackle the harder conversations when needed Partner with the Head of Sales on strategy and help turn ideas into action Use sales data and performance insights to identify opportunities and keep the team moving forward About You You’re an established sales leader who enjoys being close to the action. You know how to coach, challenge and motivate people. You’ll bring: Proven leadership experience within a high-volume sales or call centre environment Experience leading a large team, ideally of salespeople A strong track record of driving sales performance and volume A hands-on, lead-from-the-front approach A competitive mindset, balanced with strong people skills and emotional intelligence Energy, initiative and a genuine desire to keep learning and improving Experience in a contact centre or other high-volume sales environment would be highly regarded. Experience with NetSuite or similar CRM systems is also useful, but we’re more interested in your leadership capability and what you can bring to the team. Why Join? This is an opportunity to step into a role where you can genuinely make your mark. The product is continuing to evolve and improve, creating a strong platform for further sales growth. You’ll have the opportunity to influence how the sales team operates, introduce better coaching and performance practices, and work closely with the Head of Sales on the wider direction of the function. You’ll also be joining a business that is growing and evolving, with plenty of scope for someone who is hungry to make an impact. What’s on offer: The chance to lead a sizeable, established sales team and influence its next stage of growth Join a global powerhouse and be part of exciting growth as market-leading products hit New Zealand Work from a convenient North Shore office with parking Ongoing professional development opportunities, from leadership pathways to advanced account management roles Next Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. For any questions give Alex a call on 027 206 4432 and quote Job ID: 18696 for a confidential chat. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

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Insights

Career Advice Hub

The true benefits of working in a contact centre

2 min read

Tribe shares insights and benefits of working in a contact centre. Here are 5 reasons why a contact centre is a dynamic and considered career choice for you.

Career Advice Hub

Boost your career within Customer Service and Contact Centre

15 min watch/read

Georgia Irvine, Customer Service and Contact Centre Recruiter at Tribe Recruitment, shares her insight into the industry trends about what employers are looking for with Blaire Stevenson, BravaTrak founder.

Georgia Irvine | Unexpected Beginnings

3 min read

Georgia Irvine shares her journey of rejection and unexpected direction in her career that opened doors of opportunities.

VIEW ALL INSIGHTS