IT Support Specialist

Our client is a  dynamic and innovative company committed to leveraging technology to drive business growth and excellence. As part of their dedicated IT team, you will have the opportunity to work with cutting-edge technologies, solve complex problems, and contribute to our mission of delivering exceptional IT services.
 

Position Overview:

We are seeking a skilled IT Support Specialist with expertise in Red Hat/Linux systems to join the team on a 12-month contract basis. The ideal candidate will possess strong technical proficiency in Red Hat/Linux environments, along with experience in providing support, troubleshooting, and incident management. This role requires a proactive individual who is capable of effectively resolving IT issues and ensuring the seamless operation of our systems.

Key Responsibilities:
 

• Provide Level 1 and 2 technical support and assistance to end-users, resolving issues related to Red Hat/Linux systems.
• Administer tickets, IT incidents, and integration issues, ensuring timely resolution and escalation when necessary.
• Monitor system performance, identify potential issues, and implement proactive solutions.
• Collaborate with internal teams to troubleshoot and resolve database issues, particularly with Oracle databases.
• Utilize Bash scripting to automate tasks and streamline processes.
• Read and understand Python code to troubleshoot database-related issues.
• Operate on-call as needed to address critical incidents and ensure system uptime.
• Maintain documentation and knowledge base for IT support procedures and best practices.

Required Skills and Qualifications:
 

• Strong proficiency in Red Hat/Linux systems administration.
• Experience administering Oracle databases is highly preferred.
• Proficiency in Bash scripting for task automation and system management.
• Ability to read and understand Python code for database-related tasks.
• Demonstrated experience in providing IT support and troubleshooting in a professional environment.
• Familiarity with incident management processes and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and team members.
• Proactive attitude with a strong commitment to customer satisfaction.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to operate on-call and respond to critical incidents outside of regular business hours.

Education and Certifications:
 

• Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
• Relevant certifications such as RHCSA, RHCE, or Oracle certifications are a plus.