Customer Service & Contact Centre

Our Customer Service and Contact Centre Team are experts in temp and permanent customer service and contact centre recruitment, it’s what they do and love day in, day out. We have an incredible client base, working with top Kiwi businesses across all industries and sectors, from large global corporates to startups and government organisations.  

We are a busy team with new roles coming in all the time, from inbound and outbound phone-based positions, online and chat-based social media roles and Omni Channel roles - so registering with Tribe is a great step in your job search process. We pride ourselves in providing honest and practical advice, so you can move forward with your career journey in a more successful way.  

Come say hi! When you step inside our Tribe, you’ll see that we are a relaxed, down-to-earth agency that is willing to listen to your story so we can help you find your tribe.

Types of Roles

  • Service Desk
  • Inbound Customer Service
  • Outbound Customer Service
  • Telesales
  • Customer Care – Chat and Email
  • Phone Based Sales Representative
  • Customer Service Representative
  • Customer Relationship Ambassador
  • Customer Experience Specialist
  • Credit and Collections
  • Customer Experience Specialist
  • Service Desk Level 1
  • Helpdesk Level 1
  • Team Leader
  • Workforce Planner
  • Customer Service - QA
  • Customer Service Manager
  • Customer Care Manager
  • Head of Customer Service

Relevant Articles

Job Seeker Reviews

“In terms of feedback. I think you have done an excellent job. You are very engaged and responsive while also considering the employees perspective not only the employers. You kept me updated throughout the entire process. In my opinion you are by far the best recruiter I have worked with. So very positive from my side, I can only recommend Tribe and your services going forward.”

Ivailo - Customer Success Manager

"The team at Tribe were absolutely fantastic from the outset - open, personable and professional. You knew exactly where you were throughout the selection process, and at each point you were fully briefed and informed on what to expect next. I can't recommend them highly enough."

Mark - Head of Customer Acquisition

"Found a job within just 1 week of applying to Tribe. Very efficient and friendly recruiters. Highly recommended." 

Kevin - Customer Care

"Quick, easy, and faultless! I didn't expect to get a placement so quickly and I was offered 2 within a week. Lidya and the team are amazing! I highly recommend Tribe Group!"

Saphronn - Workforce Planner

"Tribe Recruitment are exceptional, especially Lidya, who did a fantastic job in keeping me up to date with my job search and ensuring that she matched me with what I wanted. She listened to my needs and was genuinely excited for my success. I highly recommend Tribe Recruitment."

Christian - Customer Care Manager

"The detail Hattie went about ensuring the position was a good fit, along with suggestions around adjusting the cv to be a better match."

Nigel Priest - Operations Manager

"Sarah was amazing to deal with and she is a very good communicator te ensure that you are fully informed of the employment options she is providing you and is very passionate in what she does. Thank you so much Sarah for all of your assistance."

Iti - Customer Experience Specialist

How Can We Help

Lidya Paljk image

Lidya Paljk

Head of Customer Service & Contact Centre (Maternity leave)
+64 22 618 8339

Sarah Fitzgerald image

Sarah Fitzgerald

Customer Service & Contact Centre
+64 27 625 7260

Abbie Gavin image

Abbie Gavin

Customer Service & Contact Centre (Maternity leave)
027 391 6055

Taking time to truly understand your organisation and your culture
Hattie MacLennan image

Hattie MacLennan

Customer Service & Contact Centre
+64 272 758 184

Cathi Thomson - CC/CS image

Cathi Thomson

Acting Head of Customer Service & Call Centre
+64 22 071 5840

Georgia Irvine image

Georgia Irvine

Customer Service & Contact Centre
+64 27 645 3855

Elizabeth Etheridge image

Elizabeth Etheridge

Customer Service & Contact Centre
+64 272 467 960