Customer Service & Contact Centre

We are experts in both temp and permanent customer service and contact centre recruitmentOur specialist team understand the challenges and complexities of recruiting in this space and we genuinely care about adding value. We build long-term partnerships and have hands-on experience with assessment centres and building high-performance contact centre teams from scratch  

Our temps can help you scale up for short-term needs and we are adept at working with call centres and online chat roles that require multilingual capability.  

It’s an exciting time for the customer service and contact centre industry with technology, automation and artificial intelligence paving the way for new opportunities. Our specialist team provide invaluable insight to ensure your business is future-proofed for success. We can support you with traditional phone-based positions, help you grow online, chat-based social media roles or partner with you to customise your Omni Channel needsWhether you are a large organisationa government organisation or a small to medium business, we can help tell your storin a meaningful way to attract top talent across New Zealand.  

                                                                                    

Types of Roles

  • Service Desk
  • Inbound Customer Service
  • Outbound Customer Service
  • Telesales
  • Customer Care – Chat and Email
  • Phone Based Sales Representative
  • Customer Service Representative
  • Customer Relationship Ambassador
  • Customer Experience Specialist
  • Credit and Collections
  • Customer Experience Specialist
  • Service Desk Level 1
  • Helpdesk Level 1
  • Team Leader
  • Workforce Planner
  • Customer Service - QA
  • Customer Service Manager
  • Customer Care Manager
  • Head of Customer Service

Relevant Articles

Client Testimonials

Brenda Edwards - Credit and Collections Manager, Mercury  image

"I have worked with Lidya for the last 4+ years through different companies. Professional, approachable and adaptable l find Lidya a dynamic and focused individual who goes the extra mile to present high caliber candidates. Lidya takes the time to understand and analyse the business and the role, by gaining a deep and tangible understanding of the cultural pieces that make my team(s) thrive. The attention to detail and prompt follow-through is second to none.

Her unique ability to tailor the process for my teams and organisation requirements is what sets Lidya apart from the rest."

Brenda Edwards - Credit and Collections Manager, Mercury

Victor Hukui - Customer Service Manager, Lotto NZ  image

"Lidya has always kept in contact and across the way my team, our business and how our performance is going. She sincerely engages to understand my team, our role and the changes we have within the business.

Recently, I approached Lidya with an immediate need of getting some talented people for my team, for a sudden increase of calls into our Helpdesk. Because of the way Lidya works, she already knew the fit and environment and delivered immediately. I had an energetic group of people to have in the team and the process was made as effortless as possible.

Overall, I enjoy working with Lidya and I appreciate her genuine approach to working with people. She is personable, professional and is great at what she does."

Victor Hukui - Customer Service Manager, Lotto NZ

Amie Grey – VP of Customer Success, Mentemia image

“Working with Emily has been the best, she took the time to truly understand our organisation, our culture and how we work... It's been a partnership - the calibre of candidates has been outstanding, the process has been so very smooth, and Em goes above and beyond.”

Amie Grey – VP of Customer Success, Mentemia

Jess Ah Kuoi- Head of People and Culture, Eye Institute  image

"Emily was amazing! Very friendly, caring, and had great communication. Would highly recommend!"

Jess Ah Kuoi- Head of People and Culture, Eye Institute

How Can We Help

Lidya Paljk image

Lidya Paljk

Head of Customer Service & Contact Centre

lidya@tribegroup.com
+64 22 618 8339
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Sarah Fitzgerald image

Sarah Fitzgerald

Customer Service & Contact Centre

sarah@tribegroup.com
+64 27 625 7260
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Georgia Irvine image

Georgia Irvine

Customer Service & Contact Centre

georgia@tribegroup.com
+64 27 645 3855
linkedin