Customer Service & Contact Centre

We are experts in both temp and permanent customer service and contact centre recruitmentOur specialist team understand the challenges and complexities of recruiting in this space and we genuinely care about adding value. We build long-term partnerships and have hands-on experience with assessment centres and building high-performance contact centre teams from scratch  

Our temps can help you scale up for short-term needs and we are adept at working with call centres and online chat roles that require multilingual capability.  

It’s an exciting time for the customer service and contact centre industry with technology, automation and artificial intelligence paving the way for new opportunities. Our specialist team provide invaluable insight to ensure your business is future-proofed for success. We can support you with traditional phone-based positions, help you grow online, chat-based social media roles or partner with you to customise your Omni Channel needsWhether you are a large organisationa government organisation or a small to medium business, we can help tell your storin a meaningful way to attract top talent across New Zealand.  


Types of Roles

  • Service Desk
  • Inbound Customer Service
  • Outbound Customer Service
  • Telesales
  • Customer Care – Chat and Email
  • Phone Based Sales Representative
  • Customer Service Representative
  • Customer Relationship Ambassador
  • Customer Experience Specialist
  • Credit and Collections
  • Customer Experience Specialist
  • Service Desk Level 1
  • Helpdesk Level 1
  • Team Leader
  • Workforce Planner
  • Customer Service - QA
  • Customer Service Manager
  • Customer Care Manager
  • Head of Customer Service

Relevant Articles

Client Testimonials

Brooke Riley - Head of HR, Trilogy  image

After our return to the office post COVID-19 lockdown we had a few staff members we needed to recruit – and FAST.  I put the emphasis on fast as it was so key to the success of the roles that we were hiring.

We felt so lucky to have the support of Lidya, Georgia and Yannie on the three hires that we needed (and Emma you too – it’s always just really great knowing you are there and able to pick up the phone when I need it).  They were super responsive, submitted amazing candidates, and all in record time!  All three of them made the recruitment process so easy for us – ensuring they only submitted the right candidates for our business, who were in our budget and who could work within our timeframes.  We ended up hiring three superb employees and I’m so thankful that we had the Tribe team to help us as we couldn’t have done it without them.

What I loved the most was how fast the team were to respond and how well they “got” what type of person we needed.  Even the reference checks were submitted in record time. 

Brooke Riley - Head of HR, Trilogy

Brenda Edwards - Credit and Collections Manager, Mercury  image

"I have worked with Lidya for the last 4+ years through different companies. Professional, approachable and adaptable l find Lidya a dynamic and focused individual who goes the extra mile to present high caliber candidates. Lidya takes the time to understand and analyse the business and the role, by gaining a deep and tangible understanding of the cultural pieces that make my team(s) thrive. The attention to detail and prompt follow-through is second to none.

Her unique ability to tailor the process for my teams and organisation requirements is what sets Lidya apart from the rest."

Brenda Edwards - Credit and Collections Manager, Mercury

Victor Hukui - Customer Service Manager, Lotto NZ  image

"Lidya has always kept in contact and across the way my team, our business and how our performance is going. She sincerely engages to understand my team, our role and the changes we have within the business.

Recently, I approached Lidya with an immediate need of getting some talented people for my team, for a sudden increase of calls into our Helpdesk. Because of the way Lidya works, she already knew the fit and environment and delivered immediately. I had an energetic group of people to have in the team and the process was made as effortless as possible.

Overall, I enjoy working with Lidya and I appreciate her genuine approach to working with people. She is personable, professional and is great at what she does."

Victor Hukui - Customer Service Manager, Lotto NZ

Amie Grey – VP of Customer Success, Mentemia image

“Working with Emily has been the best, she took the time to truly understand our organisation, our culture and how we work... It's been a partnership - the calibre of candidates has been outstanding, the process has been so very smooth, and Em goes above and beyond.”

Amie Grey – VP of Customer Success, Mentemia

Tuan Tran - Head of IT, Brightside image

"I would describe the recruitment engagement with Tribe one of the best ones I have experienced so far. Both Emily and Lidya were a pleasure to deal with, remained in continuous communication to keep me up to date on the status of the recruitment, their queries and follow-ups for information were well-timed, pushing me along whilst being respectful of my time. I was very pleased with the shortlist of candidates which catered to a very broad scope and we ended up hiring from them amongst the first group. Based on this positive experience I would definitely ask Tribe to look after my IT recruitment again if the opportunity came up."

Tuan Tran - Head of IT, Brightside

Christine Williams - GM Customer experience, Electric Kiwi image

"Lidya is great to work with. Other than through referrals, our Customer Experience team have come through Tribe mainly because there's a lot of trust that the brief will be met. Tribe understands our company vision and culture, and doing business with like-minded companies is really important to us. 

Thanks again to Lidya and her support team for everything they do. Lidya has been brilliant with helping my new managers with the interview process and helped with those impacted by the restructure. Can't speak highly enough of her."

Christine Williams - GM Customer experience, Electric Kiwi

How Can We Help

Lidya Paljk image

Lidya Paljk

Head of Customer Service & Contact Centre (Maternity leave)
+64 22 618 8339

Sarah Fitzgerald image

Sarah Fitzgerald

Customer Service & Contact Centre
+64 27 625 7260

Abbie Gavin image

Abbie Gavin

Customer Service & Contact Centre (Maternity leave)
027 391 6055

Helping you find your tribe
Hattie MacLennan image

Hattie MacLennan

Customer Service & Contact Centre
+64 272 758 184

Cathi Thomson - CC/CS image

Cathi Thomson

Acting Head of Customer Service & Call Centre
+64 22 071 5840

Georgia Irvine image

Georgia Irvine

Customer Service & Contact Centre
+64 27 645 3855

Elizabeth Etheridge image

Elizabeth Etheridge

Customer Service & Contact Centre
+64 272 467 960