Customer Service & Contact Centre

We are experts in both temp and permanent customer service and contact centre recruitmentOur specialist team understand the challenges and complexities of recruiting in this space and we genuinely care about adding value. We build long-term partnerships and have hands-on experience with assessment centres and building high-performance contact centre teams from scratch  

Our temps can help you scale up for short-term needs and we are adept at working with call centres and online chat roles that require multilingual capability.  

It’s an exciting time for the customer service and contact centre industry with technology, automation and artificial intelligence paving the way for new opportunities. Our specialist team provide invaluable insight to ensure your business is future-proofed for success. We can support you with traditional phone-based positions, help you grow online, chat-based social media roles or partner with you to customise your Omni Channel needsWhether you are a large organisationa government organisation or a small to medium business, we can help tell your storin a meaningful way to attract top talent across New Zealand.  

                                                                                    

Types of Roles

  • Service Desk
  • Inbound Customer Service
  • Outbound Customer Service
  • Telesales
  • Customer Care – Chat and Email
  • Phone Based Sales Representative
  • Customer Service Representative
  • Customer Relationship Ambassador
  • Customer Experience Specialist
  • Credit and Collections
  • Customer Experience Specialist
  • Service Desk Level 1
  • Helpdesk Level 1
  • Team Leader
  • Workforce Planner
  • Customer Service - QA
  • Customer Service Manager
  • Customer Care Manager
  • Head of Customer Service

Relevant Articles

Client Testimonials

After our return to the office post COVID-19 lockdown we had a few staff members we needed to recruit – and FAST.  I put the emphasis on fast as it was so key to the success of the roles that we were hiring.

We felt so lucky to have the support of Lidya, Georgia and Yannie on the three hires that we needed (and Emma you too – it’s always just really great knowing you are there and able to pick up the phone when I need it).  They were super responsive, submitted amazing candidates, and all in record time!  All three of them made the recruitment process so easy for us – ensuring they only submitted the right candidates for our business, who were in our budget and who could work within our timeframes.  We ended up hiring three superb employees and I’m so thankful that we had the Tribe team to help us as we couldn’t have done it without them.

What I loved the most was how fast the team were to respond and how well they “got” what type of person we needed.  Even the reference checks were submitted in record time. 

Brooke Riley - Head of HR, Trilogy

"I have worked with Lidya for the last 4+ years through different companies. Professional, approachable and adaptable l find Lidya a dynamic and focused individual who goes the extra mile to present high caliber candidates. Lidya takes the time to understand and analyse the business and the role, by gaining a deep and tangible understanding of the cultural pieces that make my team(s) thrive. The attention to detail and prompt follow-through is second to none.

Her unique ability to tailor the process for my teams and organisation requirements is what sets Lidya apart from the rest."

Brenda Edwards - Credit and Collections Manager, Mercury

"Lidya has always kept in contact and across the way my team, our business and how our performance is going. She sincerely engages to understand my team, our role and the changes we have within the business.

Recently, I approached Lidya with an immediate need of getting some talented people for my team, for a sudden increase of calls into our Helpdesk. Because of the way Lidya works, she already knew the fit and environment and delivered immediately. I had an energetic group of people to have in the team and the process was made as effortless as possible.

Overall, I enjoy working with Lidya and I appreciate her genuine approach to working with people. She is personable, professional and is great at what she does."

Victor Hukui - Customer Service Manager, Lotto NZ

“Working with Emily has been the best, she took the time to truly understand our organisation, our culture and how we work... It's been a partnership - the calibre of candidates has been outstanding, the process has been so very smooth, and Em goes above and beyond.”

Amie Grey – VP of Customer Success, Mentemia

"I would describe the recruitment engagement with Tribe one of the best ones I have experienced so far. Both Emily and Lidya were a pleasure to deal with, remained in continuous communication to keep me up to date on the status of the recruitment, their queries and follow-ups for information were well-timed, pushing me along whilst being respectful of my time. I was very pleased with the shortlist of candidates which catered to a very broad scope and we ended up hiring from them amongst the first group. Based on this positive experience I would definitely ask Tribe to look after my IT recruitment again if the opportunity came up."

Tuan Tran - Head of IT, Brightside

"Lidya is great to work with. Other than through referrals, our Customer Experience team have come through Tribe mainly because there's a lot of trust that the brief will be met. Tribe understands our company vision and culture, and doing business with like-minded companies is really important to us. 

Thanks again to Lidya and her support team for everything they do. Lidya has been brilliant with helping my new managers with the interview process and helped with those impacted by the restructure. Can't speak highly enough of her."

Christine Williams - GM Customer experience, Electric Kiwi

"Georgia made the process easy with us never having used a temp agency before. Georgia went through clearly how it all worked and we felt really confident in Tribe's ability to find us a good temp. Jay, our Temp, was fantastic. He really wanted to make sure he performed well and the team really liked his presence in the office. Thanks all!"

Kim Milne - Operations Manager, 212F

How Can We Help

Lidya Paljk

Head of Customer Service & Contact Centre

lidya@tribegroup.com
+64 22 618 8339
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Sarah Fitzgerald

Customer Service & Contact Centre

sarah@tribegroup.com
+64 27 625 7260
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Abbie Gavin

Customer Service & Contact Centre

abbie@tribegroup.com
027 391 6055
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Tribe, another word for the place you belong
 

Georgia Irvine

Customer Service & Contact Centre

georgia@tribegroup.com
+64 27 645 3855
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Elizabeth Etheridge

Candidate Manager

elizabeth@tribegroup.com
+64 272 467 960
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Maddison Matthews

Candidate Manager

maddison@tribegroup.com
+64 27 375 6577
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