Accounts Payable
About the Company: The Sleep Store is an award-winning eCommerce and B2B retailer dedicated to helping families sleep better. Recognised for their exceptional customer service and premium product range, they’ve built a strong reputation as a trusted, values-led New Zealand business. They’re proud to be a Certified Carbon Zero company, with sustainability and community at the heart of what they do. The environment is informal but fast-paced - everyone works collaboratively and pulls together when it’s busy. It’s a great place for someone who enjoys variety, ownership, and being part of a small, passionate team. About the Role: This role has a strong focus on Accounts Payable, with some variety across stock-related admin and general support. You’ll take ownership of the AP process end to end - processing invoices, reconciling statements, managing credits and payments - while keeping communication flowing with suppliers and internal teams. It’s a hands-on role in a busy eCommerce environment where accuracy, initiative, and teamwork matter. You’ll enjoy seeing how your work connects across finance, stock, and customer operations. Hours: Monday to Friday, standard business hours Location: Henderson Valley, Note: Occasionally (a few times a year) your help may be needed to support at a baby expo or event. Key Responsibilities: Process and reconcile supplier invoices, freight, and customs charges Manage supplier credits, outstanding purchase orders, and monthly payment runs Maintain purchase orders and ensure core products remain in stock Support stock checks and contribute to process improvements Assist with reconciliations and general finance administration Collaborate with the wider team to ensure smooth business operations About You: You’re experienced in Accounts Payable and take pride in getting the details right. You enjoy being part of a collaborative team where people roll up their sleeves to get things done. You’re organised, steady under pressure, and happy juggling both structured tasks and the occasional curveball that comes with a busy retail environment. You’ll Bring: Solid AP experience and a strong understanding of reconciliations and processes Intermediate Excel skills and confidence with accounting systems Strong attention to detail and accuracy A practical, positive attitude and good communication skills Interest in how finance connects with stock and product flow Apply Now! Here at Tribe, we’re currently experiencing a very high volume of applications, so it may take us a little longer than usual to get back to you. To make sure we can continue supporting both candidates and clients to the highest standard, we kindly ask that all expressions of interest are submitted via this advert. This helps ensure your details reach the right consultant quickly, and we’ll be in touch as soon as possible. If you have any specific questions, please apply first, and then contact Beth on 027 246 7960 a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Transformation Delivery Lead
About the Company: Here’s your chance to lead real transformation — the kind that changes how organisations across Aotearoa think, work, and deliver. We’re looking for a proven Transformation Delivery Leader who can bring strategy to life through structure, governance, and exceptional stakeholder engagement. You’ll work at the intersection of technology, people, and change, helping clients deliver programmes that genuinely make an impact. About the Role: You’re an experienced programme or transformation leader who thrives in complex environments. You build trust quickly, navigate ambiguity with confidence, and deliver with integrity. Above all, you’re motivated by helping people and organisations adapt, grow, and succeed. Lead complex transformation programmes across diverse industries — from digital to organisational change. Apply both Agile and Waterfall delivery to manage projects on time, on budget, and within scope. Provide strategic guidance and governance, steering programmes, conducting health checks, and recovering at-risk initiatives. Drive adoption and change, ensuring people, process, and technology align for long-term success. Based in Auckland, you’ll have the opportunity to work alongside industry experts and access a global knowledge network, enjoy flexible, hybrid ways of working that support balance and earn a competitive remuneration package. If you have a consulting background or think you have the knack for what it takes, please apply today. Apply Now! To find out more, please get in touch with Aata on +64 27 214 1035 & quote Job Id: 16633 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Supply and Operations Analyst and Administrator
About the Company: Our client is a New Zealand-founded global e-commerce supplement business experiencing extraordinary growth, with products now sold in 150+ countries. They’ve become one of Australasia’s leading suppliers of wellness supplements, and are now gearing up for retail launches, new product lines, and entry into new markets. Their mission is to innovate and scale globally while maintaining full control of their supply chain, from ingredient sourcing to co-packing. It’s an exciting time to join a high-performing, entrepreneurial company that reinvests everything back into growth and product development. About the Role: This is a fully remote role, but you’ll need to be based in Auckland or the wider area. The company is open to either a permanent hire or an initial contract arrangement, with flexibility depending on your situation. This role blends analytics (30%) and operations/administration (70%), supporting purchasing, forecasting, supplier coordination, and logistics across hundreds of SKUs. You’ll work closely with the Supply Chain Manager to plug analytical and forecasting gaps, ensuring the business can continue its exponential growth without missing a beat. Key Responsibilities: Analyse sales, stock, and supplier data to forecast demand and inform purchasing decisions Maintain accurate stock forecasting and cash flow alignment Raise purchase orders, track ETAs, and manage supplier documentation Liaise with international manufacturers and packaging suppliers Support global production schedules and ensure timely delivery of ingredients and components Assist in implementing new forecasting tools and future ERP systems Provide data-driven insights to improve supplier negotiations and operational efficiency About You: You’re commercially minded, organised, and thrive in a fast-paced, ever-changing environment. You enjoy taking ownership, solving problems, and getting things done, even when things move quickly and data isn’t perfect. To be successful, you’ll bring: 2+ years’ experience in supply chain, logistics, or operations (FMCG, supplements, or e-commerce preferred) Strong analytical and forecasting skills, comfortable with Excel (Power BI or similar tools an advantage) Experience managing international suppliers, shipping, and container logistics Financial acumen - able to manage budgets, stock levels, and cash flow constraints Excellent communication and documentation skills Mandarin language skills highly desirable Resilience, adaptability, and a proactive, entrepreneurial mindset A valid driver’s licence and ability to travel to Hobsonville for site meetings Apply Now! To find out more, please get in touch with Henry Shaw on 027 326 7484 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Head of Transport
About the Company: A rare opportunity has arisen with a leading FMCG retailer to create real change. This is a business committed to innovation, sustainability, and supporting local communities and suppliers. About the Role: Based in Christchurch and as the Head of Transport, you will be responsible for leading the Transport team ensuring efficient, safe and cost-effective operations within a 24/7 environment. This a key strategic role responsible for shaping and executing the transport strategy to deliver commercial value, operational excellence, and customer satisfaction. This role leads the transport division with a strong focus on safety, cost optimisation, service performance, innovation, ensuring alignment with the company’s growth and objectives. Operating a 24/7 freight and logistics network, ensuring safe, efficient, and cost-effective delivery of goods across the South Island, the team work within the broader Supply Chain division, working in close partnership to maximise service performance, cost optimisation, and customer satisfaction As always, this is a short description and a Full PD is available. Give me a call to find out more about this role. About You: You will probably be in a similar role or simply have excelled in your current role and looking for a key leadership role as your next step. You will also probably have a Tertiary qualification in Logistics, Supply Chain Management, Business, or a related field or Executive education or certifications in transport strategy, commercial leadership, or operations management (desirable). You will have experience in senior transport, logistics, or supply chain leadership roles and a proven track record in leading large-scale transport operations and delivering commercial outcomes. Strong financial acumen with experience managing multi-million-dollar budgets. Deep understanding of New Zealand transport regulations, fleet management, and logistics technologies. Strategic thinker with the ability to translate vision into action and measurable results. Exceptional leadership, influencing, and stakeholder management skills. Apply Now! To find out more, please get in touch with Daniel Percival on 027 4030801 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Accounts Receivable & Billing Specialist
About the Company: Join a well-known business on Auckland’s North Shore. With a strong customer focus and a genuinely down-to-earth culture, they’re building for the future while keeping people at the heart of what they do. About the Role: This is a great opportunity for an organised and detail-oriented professional to join the AR team on a temporary basis. You’ll play an important role in supporting billing operations and assisting with a backlog of invoices and data. Day to day, you’ll be transferring information from invoices into spreadsheets, ensuring data accuracy and consistency, and supporting the wider team with ad hoc billing and reconciliation tasks. This role requires someone who can hit the ground running, with strong attention to detail and accuracy under time pressure. Start Date: ASAP Length: 2-month temp role (with possibility of extension) Location : On-site in Albany (free parking available) Hours: Monday to Friday, 40 hours between 8am and 5pm About You: You’ll bring: Previous experience in billing, AR, or data entry (high volume preferred) Strong attention to detail and accuracy Good Excel skills and confidence working with spreadsheets A proactive, can-do attitude and ability to work at pace Excellent communication and teamwork skills Experience with Salesforce and/or D365 is ideal Apply Now! To find out more, please get in touch with Beth on 0272467960 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Provisioning Coordinator
About the Company: We’re working with a well-known telco brand with a growing customer connect space. With a brand new, modern office set to open in the CBD soon, this company knows how to mix professionalism with personality. About the Role: Are you a natural coordinator who loves seeing things run smoothly from start to finish? We’re on the lookout for a customer service pro to join a vibrant provisioning team – someone who thrives in a fast-paced environment, has great attention to detail, and enjoys keeping customers connected. In this role, you’ll be the go-to person ensuring customer orders are processed accurately and on time. You’ll work closely with Retail Service Providers (RSPs), delivery partners, and internal teams to make sure every connection – from order entry to activation – happens seamlessly. About You: Previous experience in telecommunications, provisioning, customer coordination, or a similar role Strong communication and relationship-building skills Great attention to detail with the ability to manage multiple moving parts A proactive mindset – you take ownership and love problem-solving Confident working with systems, data, and process-driven environments Apply Now! To find out more, please get in touch with Chelsea on 027 252 8022 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Admin Manager
About the Company: Our client offers a down-to-earth culture, structured support, and a friendly team that values adaptability, curiosity, and collaboration. About the Role: This is a temporary role, starting ASAP. As an Administration Manager, you will provide essential office, facilities, and finance administration support, serving as the internal "go-to" person for a fast-paced, growing business. Provide support to the leadership team, coordinating meetings and handling general administration. Manage general office and facilities tasks, including ordering consumables, overseeing hardware, and liaising with facilities contractors. Assist with HR activities, including recruitment, contract preparation, and onboarding of new staff. Handle finance administration, including processing purchase orders and onboarding vendors using Dynamics 365 Business Central. Support the planning and execution of onsite and offsite events. About You: Previous experience in Office Management or as an Office/Workplace Coordinator Experience supporting with Board meetings or documents would be advantageous Adaptable, proactive, and hands-on. This role is a varied role where you will need to be able to roll your sleeves up and do what is required of the role Proficient in Microsoft office suite Strong verbal and written communication skills Professional demeanour and a great work ethic A customer service focused personality Thrive on creating efficiencies and improving administrative processes Apply Now! To find out more, please get in touch with Karina Morelli on +64 27 601 1799 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Temp Executive Assistants
About the Company: At Tribe, we’re supporting a range of clients who need immediately available Executive Assistants for temporary assignments. If you’re an experienced EA currently seeking temporary work, or finishing up a role and considering your next opportunity, we’d love to hear from you! About the Role: We’re looking for experienced, immediately available Executive Assistant candidates in Auckland who can hit the ground running for temporary assignments. Manage calendars, appointments, meetings, and travel arrangements for executives. Prepare correspondence, reports, presentations, and other documents. Serve as a liaison between executives and internal/external stakeholders. Handle confidential information with discretion and professionalism. Assist with project coordination, follow-ups, and task tracking. Support event planning, scheduling, and logistics. Anticipate needs and take initiative to solve problems before they arise. About You: Proven experience as an Executive Assistant Excellent organizational, time management, and communication skills Proficiency with Microsoft Office Suite and some board management system experience is beneficial Strong attention to detail and ability to multitask effectively Ability to work independently and maintain a high level of professionalism Strong emotional intelligence to anticipate the needs of others and pick up tasks quickly Apply Now! To find out more, please get in touch with Roam on 027 252 8311 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Senior Project Manager
About the Company: This organisation is leading one of New Zealand’s most significant public sector technology initiatives, delivering a secure, next-generation communications network for frontline services. The programme is now in the Build phase, working with a specialist technology partner to deliver a first of its kind, digitally encrypted system connecting sites nationwide. It’s a complex, high impact piece of work that directly supports the safety and resilience of communities across the country. About the Role: As a Senior Project Manager, you’ll join the Build team leading the delivery of key service components within this ambitious programme. You’ll coordinate multiple workstreams, vendors, and technical specialists to ensure solutions are designed, integrated, and delivered on schedule. You’ll focus on resolving design challenges, managing change requests, and ensuring readiness for operational adoption. It’s a hands-on, fast-moving environment that will suit someone who thrives on structure, clarity, and delivery momentum. About You: You’re an experienced Senior Project Manager with a strong background in ICT, infrastructure, or telecommunications. Calm, pragmatic, and delivery focused, you’re confident engaging with senior stakeholders and vendors while keeping the team aligned and focused. You’ll bring: 5–10 years’ project management experience across complex technical environments Strong problem solving, planning, and stakeholder engagement skills A collaborative and adaptable approach, with the ability to “land on your feet” in changing situations Apply Now! To find out more, please get in touch with Lauren Foster on +64 27 218 7331 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Demand and Supply Planning Manager
A well-known FMCG business that you’ll know and love. Culture is always talked about and here it is renowned. You’ll work with a great team and be able to grow and learn as you work. About the Role: The Demand & Supply Planning Manager is responsible for creating and maintaining the rolling demand plan for finished goods using statistical models within APO, and utilizing insights from Sales, Marketing, and Finance to ensure the flow of supply to secure 100% Stock availability and efficient inventory levels. About You: You will probably have a good few years’ experience working in areas of Demand & Supply Planning, Sales forecasting and Marketing activities with knowledge of retail accounts operations, forecasting technology, systems, market research data and supply chain management. Ability to develop relationships with other areas of the business particularly the Sales, Finance and Marketing teams. Proven ability to conduct complex, quantitative and statistical analyses complimented with qualitative inputs from multiple sources to draw conclusions and make recommendations. Strong leadership skills, can motivate and lead teams Deep knowledge and experience in SAP – ERP & Planning tools. Advanced MS Office skills, especially Excel. Self-motivated team member who can drive resolution to issues with strong problem-solving skills. Excellent communication skills, including presenting and training. Apply Now! To find out more, please get in touch with Daniel Percival on 027 4030801 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Team Leader
About the Company: Our client brings heart and dedication to providing quality services that make a real difference in people’s lives. About the Role: We are looking for a resilient Team Leader who can hit the ground running, has an understanding of HR or People & Culture, and excels in stakeholder engagement.. L ead a team of coordinators and consultants Manage and verify certifications, allocations, and health & safety compliance Participate in interview panels Work with spreadsheets and a variety of systems Engage with stakeholders About You: High volume recruitment experience OR a strong high-volume administration background Proven people management experience with strong stakeholder management skills Comfortable making courageous decisions and managing complexity Able to forecast future needs and handle urgent situations confidently Team-oriented, but able to take control when necessary Ideally, you have an HR or P&C background Apply Now! To find out more, please get in touch with Karina Morelli on +64 27 601 1799 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Senior Data Engineer
About the Company: Join a purpose-led organisation that’s transforming how it uses data to deliver meaningful outcomes for people and communities across New Zealand. You’ll be part of a supportive, forward-thinking tech team that values innovation, collaboration, and impact. About the Role: We’re looking for a Senior Data Engineer who’s passionate about building, coding, and creating impact through data. In this hands-on role, you’ll design and build scalable data pipelines using Azure Databricks and Azure Data Factory, helping enhance our clients modern data platform and deliver trusted, high-quality data across the business. You’ll work closely with both technical and business teams, so strong communication skills and the ability to translate complex ideas into practical solutions are essential. About You: Proven experience in Azure Databricks (SQL, Python, PySpark, Delta Lake, Medallion Architecture). Strong hands-on experience with Azure Data Factory. Deep understanding of data modelling, ELT/ETL, and the Microsoft Azure data ecosystem. Excellent communication and stakeholder engagement skills. A proactive, collaborative mindset with a passion for building modern, scalable data solutions. This role is ideal for someone who thrives in a hands-on technical environment, enjoys solving complex data challenges, and wants to make a tangible impact through their work. Apply Now! To find out more, please get in touch with Aata at 0272141035 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Recruitment Administrator
About the Company: Our client is a provider of essential services across the country to all New Zealanders. They are passionate about ensuring exceptional, effective, and efficient services that change lives for the better. About the Role: As our Recruitment Administrator, you'll handle the admin, manage candidate details, and keep everything running smoothly behind the scenes. If you're detail-oriented and enjoy supporting a busy recruitment team, this could be the perfect fit! Key responsibilities include: Manage the database and ensure candidate details are up to date Verify degrees and certifications and follow up with candidates to obtain required documentation Navigate and work across multiple computer systems Use of Microsoft Word and Excel regularly for tracking and reporting Make phone calls and send emails to follow up with candidates and stakeholders Take ownership of your tasks - ensuring things are done accurately About You: Strong admin experience and an interest in recruitment Strong communication skills - both written and verbal A mindset of ownership and accountability: you spot tasks and get them done Proficiency in Word, and Excel A friendly, approachable attitude Apply Now! To find out more, please get in touch with Karina Morelli on +64 27 601 1799 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Finance Operations Manager
About the Role: The role of Finance Operations Manager will see you working alongside a busy and effective finance team, reporting directly to the CFO, within an interesting and complex business. There is a lot of exciting change happening with new platforms, products and systems changes - so a lot to get your teeth into. Leading a small team of two you will be responsible for the finance operations of the business, ensuring the delivery of daily, weekly and monthly financial tasks, cashflow management, operational reporting, ad-hoc projects and more! This is a Fixed Term Contract for around 9 months but there could be opportunities beyond this original term for the right candidate. About You: This role is going to best suit an experienced Finance Manager or Financial Controller, who enjoys working in a busy, complex and tech savvy business. Working as part of a small, busy, team you will be someone who is happy rolling up your sleeves to support the team when needed whilst being comfortable working alongside Senior Stakeholders. It is likely you will be CA / CPA qualified or similar, experience in financial services or technology would be useful but we are open to candidates who have worked in other industries too. Ideally you will be available to start a new role within 2-3 weeks. Apply Now! To find out more, please get in touch with Jackie McCrindle on 027 2244 955 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Customer Support Specialist
About the Company: Our client is a fast-growing national business reshaping the way organisations manage their fleets and assets. They combine real-world expertise with cutting-edge SaaS technology, helping customers drive smarter, more sustainable operations. After a decade of success and expansion, the company is investing in new offices and scaling up nationally - creating fresh opportunities for ambitious, performance-driven salespeople to make their mark. You’ll join a dynamic, collaborative team with deep expertise across automotive, finance, and technology. The culture is commercial, energetic, high performing and supportive - a place where great ideas are backed, effort is recognised, and results are rewarded. About the Role: We are looking for an experienced and detail-oriented Customer Support Specialist to join a fast-growing, high-performing team. This role will support two Key Account Managers who handle major client accounts, focusing on day-to-day admin and customer relationship management. Support Key Account Managers (KAMs) in managing client accounts and drive growth through pricing, general administration, and customer communication. Prepare and manage customer-facing documents, including pricing proposals, lease packs, and monthly reports. Proactively manage customer relationships and ensure lease renewals are communicated effectively. Apply knowledge of vehicle lease components to accurately quote and manage contracts, including deviations and variations. Monitor and maintain customer KPIs and SLAs to ensure timely delivery of services and contract compliance. Act as a trusted point of contact for customer queries, ensuring prompt and professional resolution. Collaborate cross-functionally with credit, finance, and operations teams to ensure seamless customer service and support. About You: The successful candidate will be proactive, organised, and comfortable with numbers, able to support the growth and retention of key customer accounts through accurate reporting, pricing proposals, and customer-focused communication. You’ll bring: Minimum 3 years of customer service or admin experience, ideally in fleet or leasing. Strong problem-solving skills and ability to handle issues quickly. Intermediate to advanced Excel and PowerPoint skills (including formulas, data analysis, and presentations). Excellent written and verbal communication with strong attention to detail. Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment. Comfortable with basic math and understanding vehicle lease components for pricing. Proactive, reliable, and adaptable with a strong work ethic and a willingness to learn. A valid driver’s license is required. In return, you’ll join a supportive and collaborative team that operates on a high-trust model. Enjoy a hybrid work arrangement in a growing business with a high-performing yet down-to-earth culture. Plus, after 12 months, you’ll receive an additional 5 days of leave! Apply Now! Here at Tribe, we’re currently experiencing a very high volume of applications, so it may take us a little longer than usual to get back to you. To make sure we can continue supporting both candidates and clients to the highest standard, we kindly ask that all expressions of interest are submitted via this advert. This helps ensure your details reach the right consultant quickly, and we’ll be in touch as soon as possible. If you have any specific questions, please don’t hesitate to contact Sarah Lewis on 027 221 0767 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…