Southern Cross Travel Insurance hire new Chief Customer Officer

Having over 40 years of experience caring for Kiwi travellers and 15 years assisting Australians, Southern Cross Travel Insurance (SCTI) has won numerous awards, earned thousands of positive reviews, and helped countless people travel with confidence. More than just numbers, SCTI is a team of passionate travel enthusiasts offering comprehensive travel insurance. As part of the Southern Cross group, one of New Zealand’s most trusted brands, they are 100% New Zealand owned and the leading travel insurer.

Jess brings broad executive experience across sales, marketing and customer functions, from a number of high-profile leadership roles with Farmlands, where she was previously the Chief Customer Officer. She has an extensive background in leading strategic initiatives, a proven track record of enhancing customer experiences and driving successful marketing efforts. Her expertise in managing customer interactions, boosting revenue, and launching innovative solutions will be instrumental in elevating Southern Cross Travel Insurance's customer satisfaction and expanding their market presence as the new Chief Customer Officer.

“We’re incredibly excited to welcome Jess to the Southern Cross Travel Insurance team. Her expertise and experience in building strong engagement with customers will support us to drive further improvement in how we connect with and care for hundreds of thousands of travellers in New Zealand and Australia. We seek to retain our market leading position in a highly competitive field and look forward immensely to the contribution we know Jess will make.” Jo McCauley - CEO, SCTI

Jess will assume her role starting from August 19th, 2024:

"I’m so looking forward to being part of a team which cares for travellers and their whānau as they adventure at home and around the world. SCTI is a market leader in New Zealand and is taking on giant brands in Australia. I am excited to contribute to SCTI's mission of delivering outstanding travel insurance solutions, driving our success in these competitive markets and ensuring that every customer feels secure, supported, and ready to explore with confidence.” Jess Strange - Chief Customer Officer, SCTI

This search was successfully led by David Ziebart, Tribe Executive Search Head of Commerce & Private Equity.

Please join us and the Tribe Executive team in extending our best wishes to Jess for every success in her new role as she propels SCTI to new heights.