A large, high-profile New Zealand consumer business is in the middle of a genuine transformation in how it builds and runs its technology.
This is a pivotal hire into the customer applications landscape: a role for a Solutions Architect who can work across platforms, simplify complexity, and guide a multi-year refresh of systems that sit at the heart of the customer experience.
The Opportunity
You’ll partner closely with a Platform Owner and be embedded with delivery teams, shaping solution design and governing outcomes across the customer applications estate.
The domain spans systems that underpin how customers buy, manage and experience products including billing and monetisation, customer care, order management, inventory, eCommerce, and the integration layer connecting it all. You’ll also work across platforms such as Salesforce, web applications, and middleware / API services.
This isn’t an “ivory tower” architecture role. You’ll be close to delivery providing architectural direction and roadmap, staying connected to what’s being built, and running an ongoing feedback loop with delivery teams so the architecture stays practical, executable, and aligned to the broader vision.
Over the next 2–3 years, there’s a clear programme of work to review and refresh how the customer applications ecosystem is designed including legacy constraints that haven’t kept pace with where the business is going. The mandate is not just incremental uplift; it’s meaningful, transformational architecture change.
What You’ll Do
Your impact will sit across solution design, architectural governance, and delivery partnership:
- Lead solution architecture for initiatives delivered across digital and customer platforms, translating business and functional requirements into clear solution designs
- Ensure proposed solutions align with architecture principles, platform standards and integration patterns maintaining consistency across platforms (Salesforce, web applications, middleware/API services)
- Partner with platform owners, business analysts and delivery teams to keep solution designs feasible within platform capability and delivery constraints
- Provide architectural guidance to engineering teams and delivery partners, reviewing designs and implementation approaches to ensure alignment with architecture intent and standards
- Identify architectural risks, integration challenges, cross-platform dependencies and potential technical debt early and help address them before they impact delivery
- Produce fit-for-purpose documentation and guidance that supports consistent decision-making across initiatives
- Work as part of a broader architecture capability (solution and enterprise) so domains don’t operate in isolation and technology strategy stays connected across the business
What You’ll Bring
This role suits someone who can bring clarity without creating drag a calm, credible architect who can influence through relationships and sound judgement.
Must-have experience:
- Strong experience in solution architecture or senior engineering roles within digital / platform-based technology environments
- Proven experience designing solutions across complex platforms including web applications, CRM platforms and integration architectures
- Strong understanding of API-led integration, middleware architectures and modern cloud-based technology patterns
- Experience working with cross-functional delivery teams and outsourced technology partners
- Strong technical leadership and stakeholder engagement skills able to communicate architecture decisions clearly to technical and business audiences
Nice to have:
- Salesforce experience (a definite bonus, but not essential)
- Experience in complex customer platforms similar to telco/media ecosystems (billing, order, inventory, customer care and high-integrations environments
Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.
For a confidential chat, contact Teresa Jordan on +64 27 376 4884.
To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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