Customer Service & Contact Centre
Permanent
Wellington
Posted 21/07/2026

Flagship Store Manager

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A high-profile retail flagship in the heart of Wellington’s premier business district is looking for an experienced Flagship Store Manager to take full ownership of commercial performance, customer experience and team culture.

This is a hands-on, shop-floor-led leadership role in a high-performing store where the standard becomes the benchmark others are measured against.

About the Opportunity 
  • Lead the store, taking full ownership of commercial performance, customer experience, and team culture
  • Be a hands-on, shop-floor-led leader, setting the benchmark for performance across the wider store network
  • Drive day-to-day trading excellence, with accountability across sales results, margin protection, and operational standards
  • Partner closely with the Head of Retail and retail leadership peers to deliver consistent execution and continuous improvement
  • Coach and motivate the team through a fast-paced environment where pace, energy, and consistency matter

What You’ll Bring 
  • Proven success consistently achieving and exceeding sales targets in a retail environment
  • Strong leadership capability with experience coaching, developing, and managing performance in high-volume settings
  • Commercial acumen and confidence working with KPIs, conversion, margin, reporting, and disciplined discounting
  • Excellent communication skills with a genuine interest in people, customer relationships, and team culture
  • High organisation, resilience, and flexibility, with the ability to stay calm and effective under pressure

What’s on Offer 
  • A flagship leadership role with real ownership and visibility in a premium Wellington CBD location
  • The opportunity to lead from the front as a top seller and coach, shaping a high-performing store culture
  • Close support and partnership with senior retail leadership, including regular time on the floor to set you up for success
  • A role where high standards are celebrated, performance is recognised, and success is clearly measured
  • A fast-paced environment suited to ambitious retail leaders who thrive on pace, accountability, and results

Next Steps? 
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

For any questions give Rebecca Berney a call on 021 500 763 and quote Job ID:18206 for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  

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