Customer Experience Representative

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About the Opportunity

Join a well-established New Zealand financial services organisation in Auckland CBD
Support customers with account, portal, balance and withdrawal-related enquiries
Handle inbound phone calls initially, before expanding into email support
Work across a variety of customer queries while building your product knowledge
Be part of a collaborative customer experience team focused on quality service

What You’ll Bring

Strong customer service, contact centre or administration experience
Confidence communicating with customers over the phone and by email
A positive, enthusiastic approach with strong interpersonal skills
Good attention to detail and the ability to follow processes accurately
Financial services or KiwiSaver experience is advantageous, but not essential

What’s on Offer

Auckland CBD location, conveniently based near Britomart
Monday to Friday, 8:30am–5:00pm, 40 hours per week
Hybrid working once signed off: 3 days in the office and 2 from home
Opportunity to build experience within the financial services and investment sector
Supportive team environment with training and development as you learn the role

Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.

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Customer Experience Representative

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