Product Manager - eCommerce Experience

About the Opportunity
Mix & Match, part of the House of Travel Group, is built for customers who want to search, compare and book flights easily, with great-value deals and real support when it counts. It’s a business with big ambition in eCommerce and this exciting newly created role sits right at the heart of the next chapter.
•    This is a high-impact Product Manager role focused on making the end-to-end eCommerce journey smoother, faster and higher converting.
•    You’ll lead usability, conversion optimisation and customer flow performance across the Mix & Match website, CMS and booking engines (end-to-end).
•    You’ll run a structured test-and-learn / experimentation programme building the framework, shaping the roadmap, and ensuring learnings are captured and shared.
•    You’ll use funnel and behaviour insights to identify friction points, reduce abandonment, improve task completion, and lift booking funnel efficiency.
•    You’ll work closely with the Mix & Match CEO, internal IT/tech teams, and external development partners to turn priorities into shipped improvements.
•    You’ll partner with the Marketing Manager to ensure the on-site experience supports the wider eCommerce customer strategy (joined-up thinking, not siloed activity).
•    Small, capable team environment = high autonomy, high visibility, and real influence on what gets prioritised and delivered.

What You’ll Bring
•    Proven experience as a Product Manager in eCommerce / digital journeys, where conversion and customer behaviour matter (not just feature delivery).
•    Strong CRO mindset - you naturally think in funnels, drop-offs, friction points, experimentation, and “what will move the needle”.
•    Confidence working with UX and engineering to translate insights into clear priorities, testable hypotheses, and shipped improvements.
•    A data-led approach: comfortable with analytics, customer insights, and performance metrics to guide decisions and measure impact.
•    Ability to operate in a “rebuild/modernisation” environment - pragmatic, adaptable, and able to untangle legacy complexity without getting stuck in it.
•    Great stakeholder craft: you can align commercial, marketing, and tech around what matters most and keep momentum when priorities compete.

What’s on Offer 
•    A genuinely meaty product challenge to help reshape and modernise the eCommerce platform, building a more scalable, high-performing and customer-friendly experience.
•    A business investing in modernising its eCommerce experience with lots of scope to shape how “test and learn” is embedded.
•    Work directly with senior stakeholders (including the CEO) with high visibility across the wider group.
•    A role that blends strategy and execution - you’ll be close to customers, data, UX and delivery.
•    Access discounted travel insurance, staff travel deals, and exclusive partner offers across the House of Travel group.
•    Enjoy an Employee Assistance Programme, annual flu jabs, financial wellbeing resources, health insurance discounts, and more.
 
Next Steps? 
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

For any questions give Siobhan Chaney a call on +64 27 206 2735 and quote Job ID: 18297 for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.